
The Modern People Leader: Forward-Thinking HR
334 - The Change Episode: Laura McGann (Chief People Officer, Prosci)
Laura McGann joined us on The Modern People Leader. We talked about why change management no longer feels like the right term, how the ADKAR framework helps people name where they are stuck, and what leaders need to do as AI, velocity, overwhelm, and constant change reshape work. ---- Sponsor Links: Request a demo of Shapes Learn more about Tilt at hellotilt.com/mpl Explore the 2026 Deloitte Human Capital Trends Report MPL Links: Go sign up for MPL Build . ---- (12:25) Why “Change Management” No Longer Feels Like the Right Term (17:35) Why Defining Success Is the Most Important Part of Change (18:20) People-Side Metrics: Utilization, Adoption and Proficiency (21:10) Why Change No Longer Has Clear End Dates (22:20) No Recovery Gap and the Rise of Change Fatigue (25:10) Naming What Is Happening Through ADKAR (25:35) ADKAR: Awareness, Desire, Knowledge, Ability and Reinforcement (26:40) Using ADKAR to Name Where You Are Stuck (29:00) Why Leaders Often Skip Awareness and Desire (29:45) AI and the Perpetual Knowledge-to-Ability Cycle (33:30) Why the Pace of Change Feels So Uncomfortable (35:10) Why Leaders Need a Portfolio View of Change (38:10) Why Leaders Should Not Be Afraid to Say “Overwhelmed” (41:00) What Future Leaders Need to Learn About AI (45:45) Why Leaders Need Hands on Keyboards (46:30) AI as an Enabler of Business Strategy, Not the Strategy (47:15) Daniel’s Suitcase Metaphor for Manager Overload (50:00) Deciding What AI Can Do and What Must Stay Human (52:00) Stephen on Knowing What Not to Do (56:00) Career Advice: Learn the Business Before You Try to Change It ---- Subscribe to our weekly newsletter to get episode recaps Follow The Modern People Leader on LinkedIn Follow Daniel Huerta on LinkedIn Follow Stephen Huerta on LinkedIn ---- Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.






