
Episode #88
When the Culture Starts to Crack | Leadership Roundtable Series | S2:E4
How do you catch a culture problem before it becomes a crisis? In the Series II finale of The Path Less Traveled Leadership Roundtable, Craig Heatherly sits down with Debie Coble - President & CEO, Goodwill of Michiana, Dan Pontius - CEO, MRC Industries, and Aaron Stapleton - Founder & CEO, Trinity In-Home Care for an honest, unscripted conversation about what it actually looks like when the culture starts to crack — and how to catch it early. Key frameworks from this session: Confront the Rumor — With Cookies — when a morale-killing rumor spread, Debie gathered the team, read it aloud, and turned the room; sunlight beats silence (Debie) Interview for Culture Before the Offer — she personally vets culture fit before anyone reporting to a direct report gets hired (Debie) Culture Is by Design — it takes constant intentionality, and siloing into subcultures is the first warning sign (Dan) Trust the Gut — Then Verify It — a monthly one-question pulse survey turns instinct into feedback you can act on (Dan) Hire for the Culture You Have — one wrong hire can reshape an entire team, and it takes far longer to walk back (Aaron) Accountability Starts at the Beginning — it's clarity and communication up front, not punishment after the fact (Aaron) The line from the room that stuck: "It's never too late to change. The longer you wait, the harder it gets — but just make one small move, and the pendulum starts swinging back the other way." This session is sponsored by Gibson, Rippling & The Ascent Collective.






