
Episode #161
How Gusto Built a $9.5B Company with Co-founder Tomer London
Tomer London is the Co-founder and Chief Product Officer of Gusto. We go deep on how Gusto builds product, from obsessing over customers to shipping Gusto Cofounder with AI in eight weeks. We also get into what AI is doing to small businesses, surviving COVID, the manual world of payroll before software, what his dad's 40-year clothing store taught him, starting Gusto out of YC, and how Gusto thinks about making acquisitions now that it’s crossed $1B ARR. Thanks to this episode's sponsors: Numeral: Sales tax on autopilot https://numeral.com Flex: Premium banking, 60-day credit, 0% APR https://home.flex.one/referral/bananacapital Amplitude: AI analytics https://amplitude.com Monaco: The revenue engine for startups https://monaco.com Timestamps: (0:00) Obsessing over small businesses (10:09) Building Gusto Cofounder in 8 weeks (13:57) What AI is actually doing to small businesses (19:52) COVID and "the end of small business" (27:42) Why running a small business is so hard (32:21) SVB and why payroll can't be late (36:29) How GTM changes after 500,000 customers (39:27) Running payroll manually before Gusto (46:19) Why payroll and compliance are so hard (49:14) What his dad's clothing store taught him (54:00) Are we regulating small business out of existence? (58:04) Starting as ZenPayroll in 2012 (1:05:02) Getting the first customers (1:07:28) Minimum Lovable Product vs MVP (1:11:28) How AI changed the way Gusto builds (1:15:58) Gusto's M&A playbook (1:22:52) Shimon Peres and "no room for small dreams" Referenced Gusto: https://gusto.com Guideline: https://www.guideline.com Y Combinator: https://www.ycombinator.com Sam Blond on The Peel: https://www.thespl.it/p/the-ai-native-gtm-playbook-sam-blond No Room for Small Dreams, by Shimon Peres: https://www.amazon.com/No-Room-Small-Dreams-Imagination/dp/1538412209 Follow Tomer Twitter: https://x.com/tomerlondon LinkedIn: https://www.linkedin.com/in/tomerlondon Follow Turner Twitter: https://twitter.com/TurnerNovak LinkedIn: https://www.linkedin.com/in/turnernovak Subscribe to my newsletter to get every episode + the transcript in your inbox every week: https://www.thespl.it/






