The Pineapple Perspective

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy's experience, insight, and straight talk - listeners will walk away with a plan of action that's right for them.If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest. For more information on Troy Hooper and Pepper Lunch, visit:https://www.krpusa.com/ and https://www.pepperlunchrestaurants.com/

The Pineapple Perspective is a arts podcast hosted by Troy Hooper, with 82 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Troy Hooper hosts The Pineapple Perspective, a arts show with 82 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #81

  081: Franchise Expansion Lessons from a Global Fast Casual Brand with Troy Hooper

  Jan 29, 202629 minS1

  <p >In this week's episode, Troy Hooper appears as a guest on The Local Marketing Lab to discuss brand growth, franchise expansion, and modern marketing strategies through the lens of hospitality. Hooper shares how staying visible through podcasts, social platforms, and industry conversations allows him to give back while staying closely connected to emerging operators and multi-unit franchise groups. He outlines the rapid global expansion of Pepper Lunch, highlighting its proof-of-concept success in the U.S., low-labor operating model, simplified equipment needs, and strong appeal to younger demographics seeking experiential dining.</p> <p >The conversation explores how Pepper Lunch approaches...

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  Episode #80

  080: Hospitality That's Felt: Carin Stutz on Culture, Leadership and Retention in Restaurant Operations

  Jan 22, 202646 minS1

  <p >In this episode of The Pineapple Perspective, host Troy Hooper sits down with Carin Stutz, a longtime restaurant executive whose leadership spans quick service, casual dining, fast casual, and global operations. Stutz defines hospitality as genuine connection, something felt immediately through first impressions, authentic greetings, and the way guests are welcomed and thanked. From her current vantage point in board work, consulting, and leadership development, she emphasizes a renewed focus on culture, leadership training, and restoring pride in restaurant careers.</p> <p >Stutz also reflects on what she would do differently, particularly holding marketing more accountable to traffic and...

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  Episode #79

  079: Why Restaurant Franchisors Need a Franchise Specialist Attorney with Leslie Curran of Plave Koch PLC

  Jan 15, 202630 minS1

  <p >In this episode of The Pineapple Perspective, host Troy Hooper sits down with franchise attorney Leslie Curran of Plave Koch PLC (Falls Church, Virginia) for a practical conversation on how strong legal guidance supports long-term brand health especially in restaurant franchising. Curran explains what "hospitality" looks like in a legal-services context: listening closely, understanding a client's business goals, and meeting operators where they are. </p> <p >From there, the discussion moves into common franchising mistakes, starting with emerging brands that franchise without a clear growth plan, accept geographically distant franchisees without operational support systems, or bring on early franchisees w...

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  Episode #78

  078: Breakfast Is Booming: Affordability, Speed, and Full-Service Experience with Ricky Richardson

  Jan 8, 202627 minS1

  <p >In this episode of The Pineapple Perspective, host Troy Hooper talks with Ricky Richardson, CEO of Eggs Up Grill, about what hospitality looks like in practice and what it takes to scale a franchise brand without losing the culture that made it successful. </p> <p >Richardson shares lessons from a 35+ year career spanning Black-Eyed Pea and TGI Fridays, then explains why he chose a smaller, high-growth environment at Eggs Up Grill. He breaks down what's fueling momentum in the breakfast/brunch category, how Eggs Up Grill positions itself with everyday affordability, speed, and a "uniquely friendly" experience, and why t...

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  Episode #77

  077: Scaling Pepper Lunch: Global Growth, Consistency, and Consumer Insight with Troy Hooper on Grounded

  Dec 18, 202558 minS1

  <p >077: Scaling Pepper Lunch: Global Growth, Consistency, and Consumer Insight with Troy Hooper on Grounded</p> <p >In this week's episode, Troy is a guest on Grounded. He shares an inside look at the rapid growth and operational strategy behind Pepper Lunch as the brand expands across North America and beyond. He discusses the differentiators that drew him to Pepper Lunch, including its experiential fast-casual model, simplified operations, strict ingredient sourcing, and global brand consistency. Troy explains how the company approaches supply chain management, from building its own procurement arm to optimizing redundancy and quality control across 17+ countries. </p> <p >...

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