
Episode #17
When the Key Person Goes Down: Operational Resilience for Lean Organisations
Send us Fan Mail Many businesses believe they're resilient until one key person becomes unavailable. Helen Lipscombe and Rachael Bosanquet explain why operational resilience depends on documenting knowledge, clarifying responsibilities, and building systems that prevent any individual from becoming a single point of failure. Discover practical ways to map business processes, strengthen delegation, and create documentation that keeps operations moving during disruption. This conversation shows how small improvements today can protect your organisation when the unexpected inevitably happens. Links mentioned in this episode: Connect with Rachael Bosanquet on LinkedIn My Freelance Admin Connect with Helen Lipscombe: Website: Resilience Continuity | UK Enjoying the show? Follow, share, and leave a review to help more leaders build confidence before the crisis. Until next time, stay ready and stay resilient.






