The Profit Loop With Alisa Conner

Simply satisfied customers are no longer enough. The market post-COVID has changed and people are requiring not only excellent customer service but personalized experience to go with it. Each week learn the latest and greatest in Customer Experience from those in the trenches so that you can stand out from your competitors and also increase revenue, retention, and referrals in your DTC business.

The Profit Loop With Alisa Conner is a business podcast hosted by Alisa Conner, with 185 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Alisa Conner hosts The Profit Loop With Alisa Conner, a business show with 185 episodes published.

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  Episode #209

  Why Your Most Loyal Patients Are One Referral From Leaving

  Aug 25, 202626 min

  A 15-year patient, one warm referral away from leaving. Not because she was unhappy, but because her dentist retired and nobody worked to keep the relationship warm through the transition. In this episode, Alisa breaks down what happens to patients when a physician leaves the practice, the two communication mistakes almost every practice makes during a transition, and the practice math across four specialties: orthopedics, ophthalmology, dental, and functional medicine, showing exactly what's financially at stake. She closes with a three-step plan to protect your patient panel before, during, and after any physician transition. In this episode: Why patient loyalty is rarely just about the physician alone The two communication mistakes that quietly push patients to competitors The full practice math across four specialties, both annual and lifetime value A three-step action plan you can start building this week Resources: Book your 20-minute Triage Call Watch the YouTube Video Read the blog

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  Episode #208

  Why More Technology Won't Fix Your Practice

  Aug 19, 202637 min

  Nearly every practice Alisa talks to already suspects their technology doesn't talk to itself; they just assumed another subscription would fix it. In this episode, Alisa Conner breaks down why the technology leak is almost never a software problem, using a real example of a referral getting lost between two systems, the math behind why that gap can run over $1.1 million per physician, a 2024 physician time-use study, and a look at where online scheduling quietly loses the most patients. She closes with the three-step audit you can run on your own practice this week, no new software required. Book your 20-minute Practice Triage Call here .

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  Episode #207

  Your Practice Knowledge Gap Is Costing You More Than Your Marketing Budget

  Aug 5, 202622 min

  If your longest-tenured front desk person, billing specialist, or medical assistant gave notice tomorrow, what would that do to your practice? In this episode, I break down what I call the knowledge gap, one of the most expensive and least-discussed leaks in specialty practices. It's not a hiring problem. It's what happens when the knowledge that runs your practice lives in one person's head rather than in a documented system. In this episode, I break down: Why replacing an employee costs 50-200% of their salary, not just their paycheck (Gallup) The revenue that leaks out the door with them: missed calls, uncollected copays, claim denials, rising no-shows Why the medical assistant role is the hardest in your practice to fill and keep, and what your competitors have already figured out The full practice math: what replacing two medical assistants costs a six-physician practice The 3-step action plan to protect your institutional knowledge before it walks Book Your 20-Minute Triage Call Here

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  Episode #206

  Why Loyal Patients Leave Even When They Love the Doctor

  Jul 29, 202624 min

  She loved her surgeon. She loved her results. She almost never came back anyway. In this episode, I tell the true story of a patient who nearly left a practice she loved, not because of anything the doctor did, but because nobody called her back to schedule her second procedure, she couldn't book online, and her medication refills required her husband to physically drive to the office every single time. Nothing about her care was ever in question. The gap was process, and it's one of the most common (and most fixable) reasons practices lose their most loyal patients. In this episode, I break down: Why "they like the doctor" isn't a retention strategy, and why Gen X may be the last generation with real brand loyalty The real cost of losing existing patients to follow-up and access friction (conservatively $1.2M/year, per physician) Why private equity-backed practices can out-market you but can't out-experience you The 3-step audit to find and close this leak in your own practice Resources: Free Triage Call: https://links.alisaconner.com/widget/bookings/medical-triage-call Referral Loss Worksheet: https://alisaconner.com/worksheet

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  Episode #205

  Your Patients Didn't Vanish, Your System Lost Them

  Jul 22, 202642 min

  There's a number most practices have never pulled a report on: how many people started the journey to become a patient and never finished it. In this episode, Alisa Conner walks through why an ad-first growth strategy keeps failing specialty practices, the seven transition points where patients actually disappear between referral and repeat visit, and the practice math behind what an unoptimized patient journey costs a physician every month. You'll learn the exact questions to ask about your referral process, the friction points most practices miss in scheduling, and why the entire patient experience, not just the clinical part, determines whether a patient stays or leaves. Free resource: calculate your own numbers with the Referral Loss Worksheet here Book a free 20-minute Triage Call here, and we'll identify the three places your practice is leaking the most revenue.

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