The Quality Hub

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences. We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business. Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners! Tune in weekly as we share our experiences to help you get the most from your Quality Management System.

The Quality Hub is a business podcast hosted by Core Business Solutions, with 100 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Core Business Solutions hosts The Quality Hub, a business show with 100 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #188

  Episode 27 - S4 - ISO 9001 - What are Practical Metrics

  Aug 18, 202620 min

  In this episode of the Quality Hub, Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to break down how organizations can choose practical metrics and KPIs that truly support ISO 9001. They explain the differences between objectives, metrics, and key performance indicators, share examples for customer satisfaction, delivery, quality, training, and more, as well as discuss how to avoid measuring data that adds little value or encourages the wrong behavior. The conversation also offers practical guidance for small and midsized businesses on keeping KPIs simple, meaningful, aligned with customer expectations, and useful for evidence-based decision-making and continual improvement. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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  Episode #187

  Episode 26 - S4 - ISO 27001 – How to Build a Security-First Culture Part 2

  Aug 11, 202616 min

  This week on the Quality Hub, it’s Part 2 of our conversation on building a security-first culture. Host Xavier Francis is joined by Tracy Bear, Manager of Audit Services at Core Business Solutions, to explore how organizations can keep ISO 27001 active and meaningful long after certification. They discuss measuring employee behavior instead of simply tracking compliance, creating a blame-free environment that encourages fast reporting, supporting hybrid and remote employees with practical safeguards and more. The episode also highlights the importance of ongoing training, celebrating security wins, and treating ISO 27001 as a living management system that helps employees work confidently, efficiently, and securely. Helpful Resources: ISO 27001: https://www.thecoresolution.com/iso-27001 Who Needs ISO 27001?: https://www.thecoresolution.com/who-needs-iso-27001-certification The Benefits of ISO 27001: https://www.thecoresolution.com/the-benefits-of-implementing-iso-27001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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  Episode #186

  Episode 26 - S4 - ISO 27001 – How to Build a Security-First Culture Part 1

  Aug 4, 202616 min

  In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis speaks with Tracey Bear, Manager of Audit Services at Core Business Solutions, about how organizations can build a true security-first culture under ISO 27001. Tracey explains why information security should not be treated as a one-time compliance project or something owned only by IT, but as a company-wide mindset led by top management and understood by every employee. The conversation explores how leadership can make security relatable, reduce blame culture, and help employees see their role in protecting data and much more. Tracey also discusses common cultural barriers, including the belief that security slows work down, the “not my job” mindset, and fear-based reporting, while offering practical insight into creating short, relevant, real-world security awareness training that supports stronger habits every day. Helpful Resources: ISO 27001: https://www.thecoresolution.com/iso-27001 Who Needs ISO 27001?: https://www.thecoresolution.com/who-needs-iso-27001-certification The Benefits of ISO 27001: https://www.thecoresolution.com/the-benefits-of-implementing-iso-27001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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  Episode #185

  Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 2

  Jul 28, 202614 min

  In part two of this Quality Hub: Chatting with ISO Experts conversation, host Xavier Francis continues the discussion on supplier resilience and quality with Jutta Bangs from the Tennessee APEX Accelerator. This episode focuses on what organizations should document in their quality management system when disruptions force them to use alternate suppliers, substitute materials, or expedite purchasing decisions. Edith explains why documentation is critical for auditors, customer expectations, government contracts, and continuous improvement, while also sharing practical ways businesses can strengthen supplier management without overcomplicating their QMS. From mapping critical suppliers and building qualified backup options to adding resilience into supplier scorecards and more, this episode highlights how organizations can be proactive, prepared, and better positioned when the next disruption occurs. Helpful Resources: Jutta Bangs: jutta.bangs@tennessee.edu National APEX Accelerator Alliance (NAPEX): www.napex.us How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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  Episode #184

  Episode 25 - S4 - What is Supplier Resilience and Quality – Lessons from Disruptions Part 1

  Jul 21, 202618 min

  In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Jutta Bangs from the Tennessee APEX Accelerator to discuss supplier resilience and quality in the face of modern disruptions. From COVID and tariffs to port delays, labor shortages, and material constraints, many organizations have learned just how fragile their supplier networks can be. Jutta explains why businesses need to move beyond once-a-year supplier evaluations and take a more dynamic, risk-based approach that considers financial stability, geographic exposure, and more. The conversation also explores how ISO 9001 supports stronger supplier management, why relying on a single source can create major vulnerabilities, and how small and mid-sized businesses may find new opportunities as government buyers place greater value on dependable, resilient suppliers. Helpful Resources: Jutta Bangs: jutta.bangs@tennessee.edu National APEX Accelerator Alliance (NAPEX): www.napex.us How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

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