The Raving Patients Podcast

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice's online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau!For more information visit: https://www.drlentau.com/

The Raving Patients Podcast is a business podcast hosted by Dr. Len Tau, with 451 episodes on record and a Required Pod Score of 80.

Dr. Len Tau hosts The Raving Patients Podcast, a business show with 451 episodes published.

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  Episode #343

  Get Found by Patients and AI: The New Rules of Dental Visibility

  Sep 25, 202637 minS9

  Your next patient may not find your dental practice through a traditional Google search. They may ask AI who the best dentist is, and what AI says about your practice will depend on the digital story you're building right now. In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes back Rita Zamora, founder of Connect90 and author of Get Found, Get Liked, Get Patients, to discuss how AI is changing the way patients discover, evaluate, and choose dental practices. Rita explains why your website, reviews, social media, online listings, and other digital assets can no longer be treated separately. Together, they form an online ecosystem that helps both patients and AI determine whether your practice is credible, relevant, and worth recommending. Rita and Dr. Len also break down the growing importance of review consistency, strategic social media content, online scheduling, and authentic photos and videos. They discuss why practices need to be intentional about what they want to be known for online, how AI is interpreting digital signals across multiple platforms, and why generic or heavily AI-generated content may actually work against your practice. If you want your practice to stay visible as AI-assisted search becomes part of the patient journey, this episode gives you practical steps to start preparing now. What You'll Learn How AI is changing the way patients find and choose dentists Why your online reviews are foundational to AI visibility What an online ecosystem is and why every part of it matters Why review consistency, volume, and quality all influence credibility How social media content is becoming part of your evergreen reputation Why practices should post more strategically about the services they want to be known for How authentic photos and videos strengthen your digital presence Why online scheduling could become essential as AI agents evolve How to create a stronger digital story for both patients and AI Why a content calendar can help practices stay consistent without overwhelming the team One simple step practices can take now to strengthen their online visibility — Key Takeaways 02:03 Get Found by Patients and AI 02:48 Meet Rita Zamora 04:16 AI, Reviews, and the Future of Patient Trust 06:35 Building Your Practice's Online Ecosystem 08:44 How AI Is Changing Patient Discovery 11:53 Reviews as Trust Signals for Patients and AI 14:40 Review Velocity and Avoiding Incentivized Reviews 17:55 Social Media's New Role in Dental Visibility 21:04 Creating Consistent Digital Signals 25:39 Online Scheduling and AI-Assisted Patient Acquisition 28:17 Building a Stronger Digital Story for Your Practice 31:34 Common AI and Online Presence Mistakes 32:58 How Often Should Dental Practices Post? 34:00 Using a Content Calendar for AI Visibility 35:50 One Simple Change to Strengthen Your Online Presence 37:22 Connect with Rita Zamora — Connect With Rita Rita helps dental practices strengthen their online ecosystem through strategic social media, consulting, and speaking, with a growing focus on preparing practices for AI-driven patient discovery and visibility. Website: https://connect90.com/ Social Media: Search for Rita Zamora across major social media platforms. Rita also offers a free on-demand webinar with Teresa Duncan and Malika Azargun covering AI visibility, revenue cycle management, practice management, and team management. The webinar is available under the Resources section of the Connect90 website. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com . This podcast is sponsored by Dental Intelligence. Learn more here . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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  Episode #342

  The Associate Trap: Why Waiting Too Long to Own Can Cost Dentists a Fortune

  Sep 18, 202641 minS9

  Waiting until you "feel ready" to own a dental practice could be one of the most expensive decisions of your career. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Brian Hanks, founder of Dental Buyer Advocates and author of How to Buy a Dental Practice, to talk about why younger dentists are waiting longer to become practice owners and what that delay could really cost them. Brian shares the numbers behind associate versus owner earnings, why student loan debt shouldn't automatically keep dentists from ownership, and what the data actually says about the growth of DSOs. Brian also breaks down how to evaluate a dental practice before buying, including the two simple questions every potential buyer should ask. He explains why a cheaper practice isn't necessarily a better opportunity, how practice valuations work, and why paying above the national average can still be a smart investment. Plus, he shares what dentists who can't seem to find the "right" practice may be overlooking. What You'll Learn Why younger dentists are waiting longer to become practice owners How delaying ownership can affect your long-term earning potential Why student loan debt doesn't necessarily mean you should avoid ownership What the data says about DSOs and the future of private dental practices Why ownership gives dentists more control over their careers The two questions to ask before seriously considering a dental practice Why buying a small practice with plans to "turn it around" can be risky How dental practices are valued based on collections and profitability Why paying above the average valuation doesn't necessarily mean you're overpaying How relationships can help you uncover better practice acquisition opportunities Why dentists should be intentional about who they listen to for career advice — Key Takeaways 02:04 The Associate Trap: Why Waiting Too Long to Own Can Cost Dentists a Fortune 02:47 Meet Brian Hanks 03:17 Helping Dentists Become Practice Owners 04:35 Dr. Len's Journey From Associate to Owner 06:09 Why Younger Dentists Are Delaying Ownership 09:30 The Million-Dollar Cost of Waiting 12:35 Associate Comfort vs. Practice Ownership 13:15 Are DSOs Really Taking Over Dentistry? 17:25 What to Look for When Buying a Dental Practice 17:55 Two Questions Every Practice Buyer Should Ask 23:48 How Dental Practices Are Valued 27:20 When Paying More for a Practice Makes Sense 28:40 Why You Haven't Found the Right Practice Yet 32:50 Brian's Advice for Associate Dentists 33:55 Lightning Round 38:55 How to Connect With Brian Hanks — Connect With Brian Website: Dental Buyer Advocates Email: brian@dentalbuyeradvocates.com Book: How to Buy a Dental Practice Brian is also offering Raving Patients Podcast listeners a free 30-minute practice evaluation for dentists who are currently considering a practice purchase. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com . This podcast is sponsored by Dental Intelligence. Learn more here . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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  Episode #341

  Beyond Keywords and Bids: What Really Drives PPC Results

  Sep 11, 202638 minS9

  Spending more money on Google Ads does not automatically mean more new patients. In fact, what happens after someone clicks your ad may matter just as much as the campaign itself. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Michael Lyjak, former Google trainer and founder of Efficiency Marketing, to break down what really drives PPC performance for dental practices. Having managed more than $16 million in dental advertising since 2019 and worked with over 100 practices, Michael explains why successful paid advertising goes far beyond choosing the right keywords and setting a budget. Michael shares how AI is changing Google Ads, why branded campaigns can actually help when structured correctly, and how reviews and a practice's overall digital footprint are becoming increasingly important to both paid and AI-driven search. He also explains quality score, budgeting based on market competition, and why Google leads typically cost more than Meta leads. But getting the lead is only half the battle. Michael and Dr. Len discuss one of the biggest places dental practices lose marketing dollars: poor lead handling. Missed calls, slow response times, weak follow-up, and a lack of conversion tracking can turn even a well-performing ad campaign into wasted money. Michael explains why practices need a strong feedback loop between their marketing and front desk if they want to know what's actually generating appointments and revenue. What You'll Learn Why Google Ads are no longer just about keywords, bids, and budgets How AI and machine learning are changing PPC for dental practices Whether dentists should bid on their own branded keywords Why DIY Google Ads can cost practices more than they realize How Google reviews and your digital footprint can influence visibility Why smaller advertising budgets are becoming harder to compete with How to determine the right PPC budget based on your market and procedures Why missed calls and slow lead response can destroy your advertising ROI What Google Ads quality score means and how it affects your cost per click Why Google Ads cost more than Meta Ads and how patient intent changes lead quality How to track leads from click to booked appointment Why a strong feedback loop between your marketing team and dental practice matters How AI search could change the way prospective patients discover your practice — Key Takeaways 02:15 Beyond Keywords and Bids: What Really Drives PPC Results 03:48 Meet Michael Lyjak 04:40 From Google Trainer to Dental Marketing Expert 06:25 What Really Determines PPC Success? 08:25 Should You Bid on Your Own Practice Name? 10:20 How to Structure Branded Campaigns 12:45 Why DIY Google Ads Are So Difficult 15:09 How Reviews Impact Ad Performance 17:14 How AI Is Changing Search and PPC 19:53 How Much Should a Dental Practice Spend on Ads? 22:55 The Hidden Cost of Missed Calls 24:30 Understanding Google Ads Quality Score 26:40 How to Know If Your Ads Are Actually Working 27:58 Google Ads vs. Meta Ads 30:59 Why Leads Aren't Turning Into Appointments 34:25 Should Your Marketing Company Handle the Calls? 35:40 The One PPC Action Dentists Should Take Now 36:20 Connect With Michael and Get a Free PPC Audit — Connect With Michael Email: mike@makeitefficient.com Website: https://makeitefficient.com/ Michael is offering Raving Patients listeners a free PPC audit along with 10% off monthly management services. Mention the Raving Patients Podcast or Dr. Len Tau when reaching out. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com . This podcast is sponsored by Dental Intelligence. Learn more here . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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  Episode #340

  Your Front Desk Is Not Your Biller: The Hidden Revenue Leak Killing Independent Practices

  Sep 4, 202638 minS9

  Your practice can be producing plenty of dentistry and still be leaving a surprising amount of money on the table. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Ori Bekerman, founder of Practice Alpha, to uncover one of the most overlooked revenue leaks in independent dental practices: the billing process. After building, operating, and selling a multi-location dental group himself, Ori saw firsthand how easily revenue can get stuck in aging claims, inaccurate patient estimates, denied claims, and overloaded front desk workflows. Ori breaks down the numbers every practice owner should be watching, including insurance and patient aging reports, collections, and claims over 90 days old. He explains why simply seeing claims go out and money come in doesn't mean your billing is healthy, and why accountability and consistent reporting are critical for identifying problems before they become expensive. Dr. Len and Ori also discuss why asking your front desk to handle phones, scheduling, patient checkout, and billing at the same time can create costly mistakes. Ori shares how practices can evaluate whether billing should stay in-house or be outsourced, why EFT payments can improve cash flow, and how better revenue cycle management can help independent dentists protect profitability without constantly chasing more new patients. What You'll Learn How to tell if your dental practice has a billing or collections problem The key insurance and patient aging numbers every practice owner should monitor Where revenue leakage can begin before treatment is even performed Why inaccurate insurance verification can lead to incorrect patient balances Why having your front desk handle billing along with multiple other responsibilities can put revenue at risk The importance of clean claim submission and proper documentation Why accountability and reporting matter just as much as sending claims The difference between flat-rate and percentage-based billing models Why EFT payments can improve security, organization, and cash flow Three questions to ask when deciding whether to keep billing in-house or outsource it How stronger revenue cycle management can help practices protect their bottom line — Key Takeaways 01:50 Your Front Desk Is Not Your Biller 03:12 Meet Ori Bekerman 04:50 The Hidden Cost of Bad Billing 06:50 Key Billing Benchmarks to Watch 10:45 How the Dental Revenue Cycle Works 13:25 Where Revenue Leakage Begins 15:18 Why Your Front Desk Shouldn't Do Everything 18:20 Flat-Rate vs. Percentage-Based Billing 21:51 Dental Billing Myths and Faster Payments 26:10 In-House vs. Outsourced Billing 31:45 Lightning Round 36:42 Connect With Ori and Free RCM Sanity Check — Connect With Ori Email: ori@practicealpha.io Website: practicealpha.io Ori is also offering Raving Patients listeners a free RCM sanity check checklist with guided instructions for reviewing billing and revenue cycle performance based on the practice's PMS. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com . This podcast is sponsored by Dental Intelligence. Learn more here . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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  Episode #339

  Your Vendors Have the Keys: The Cyber Risk Dental Practices Ignore

  Aug 28, 202638 minS9

  The biggest cybersecurity threat to your dental practice may not be a hacker trying to break through your firewall. It could be a vendor you already trust. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Anthony Jurjevic, CISSP, founder and CEO of Techspedient, to uncover the cybersecurity risks many dental practices do not realize are already inside their networks. With more than 25 years in healthcare IT and cybersecurity, including over 15 years focused on dental technology, Anthony explains why vendor access, outdated credentials, shared passwords, and poorly managed remote access tools can leave practices vulnerable. Anthony explains how practice management companies, imaging vendors, billing services, patient communication platforms, phone systems, and other vendors may have ongoing access to a practice's network. The problem is not necessarily that these vendors are unsafe. It is that many practices do not know who still has access, how that access is being monitored, or what happens if a vendor's credentials are compromised. The conversation also tackles one of the biggest misconceptions in dental cybersecurity: being in the cloud does not automatically mean your practice is backed up or secure. Anthony shares how attackers can compromise a workstation, use saved credentials to access cloud-based patient information, and quietly steal data without encrypting an entire network. He explains why modern ransomware attacks increasingly focus on data theft and extortion, making traditional backups only one piece of a much larger security strategy. Dr. Len and Anthony also discuss HIPAA compliance, what happens after a ransomware attack, the importance of cyber insurance and forensic investigations, and the practical steps dentists can take right now to identify vulnerabilities. From auditing vendor access and removing former employees to testing backups, enabling multi-factor authentication, and conducting third-party cybersecurity assessments, this episode gives practice owners a practical look at protecting both their patients and their businesses. What You'll Learn Why trusted vendors can become one of your biggest cybersecurity vulnerabilities How unattended remote access can expose your dental practice Why being "in the cloud" does not automatically make your data safe How modern ransomware has shifted from encrypting data to stealing it Why backups cannot protect you once patient data has already been stolen What "HIPAA compliant" software really means for a dental practice What to do immediately after discovering a possible ransomware attack Why individual user accounts are safer than shared passwords How to audit vendor access, administrative permissions, and former employee accounts Why multi-factor authentication should be enabled wherever possible How penetration testing can reveal weaknesses before an attacker finds them — Key Takeaways 02:13 Your Vendors Have the Keys: The Cyber Risk Dental Practices Ignore 03:45 Meet Anthony Jurjevic 05:35 The Hidden Risk of Vendor Access 09:55 Why the Cloud Is Not a Backup 13:12 Ransomware, Data Theft, and Cyber Threats 17:57 What HIPAA Compliance Really Means 19:42 What Happens After a Ransomware Attack 24:54 Simple Ways to Protect Your Practice 26:20 The Danger of Shared Credentials 30:06 Testing Your Practice's Cybersecurity 32:15 Lightning Round 35:55 Connect With Anthony — Connect With Anthony Email: ajurjevic@techspedient.com Phone: 732-275-2708 Company: Techspedient - https://www.techspedient.com/ Anthony is also offering Raving Patients listeners a free simulated phishing attack for their practice. There is no obligation or sales pressure, and practices receive the reports so they can see where their vulnerabilities may be and address them with their IT provider. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com . This podcast is sponsored by Dental Intelligence. Learn more here . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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