Episode #7
Rethinking Denials Management: AI, Predictive Strategy, and the Future of Revenue Cycle Leadership | Christina Slemp
In this episode of The RC Executive Lounge Podcast, Christina Slemp, System Vice President of Revenue Cycle Financial Services at UNC Health, shares how a multi-dimensional approach to denial prevention is reshaping what claims denial management looks like at scale. Christina opens with a framework that challenges how most organizations think about denials. Prevention and prediction come first, not remediation. She describes running simultaneous phases of microtargeted denial work, each with a 90-day lookback, a root cause sprint, and a solution presented to a cross-functional executive committee in six weeks. The conversation covers how Christina brought clinical teams into the underpayment resolution process, fixed root causes at the source, and used data storytelling to build cross-functional trust. Her closing line captures the episode perfectly: change does not stick because we tell people to. It sticks because people trust us. Additional topics covered in this episode include: ✅ AI plus RPA together: why combining both delivers maximum benefit and why solving for AI alone misses the mark ✅ Bad process in, bad AI out: why process foundation must come before vendor selection ✅ Governance is not a bad word: why standardization and compliance guardrails protect patients, claims, and the organization ✅ From 10 touches to 2: why reducing claim touches is a win even when the final write-off number does not change ✅ Do not implement technology for the sake of the new shiny toy: the checklist Christina applies before any automation decision ✅ Likeable Badass: the book that shaped how Christina thinks about trust, influence, and leading through change Learn more about ArceeHQ and our comprehensive AI solutions platform for reducing denials, increasing adoption of patient financing and utilization of financial assistance: https://arceehq.com Download the free white paper on the play book for reducing claim denials: https://arceehq.com/claims-denial-management/the-executive-guide-to-reducing-claim-denials-with-agentic-ai Download the free white paper on the play book for increasing collections from patient financing: https://arceehq.com/patient-financing/the-financial-engagement-playbook-with-agentic-ai Download the free white paper on the play book for increasing collections using financial assistance: https://arceehq.com/financial-assistance/the-executive-guide-to-financial-assistance-with-agentic-ai Evaluate your ROI of reducing claim denials using the ROI calculator: https://arceehq.com/claims-denial-management/roi-calculator Evaluate your ROI of increasing collections from patient financing using the ROI calculator: https://arceehq.com/patient-financing/roi-calculator Evaluate your ROI of increasing collections from financial assistance using the ROI calculator: https://arceehq.com/financial-assistance/roi-calculator Access all the podcast episodes and short videos from the RC Executive Lounge: https://arceehq.com/the-rc-executive-lounge-podcast-series https://arceehq.com/podcast-shorts Subscribe to the RCM Executive Lounge Podcast on your favorite platform: Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp #RevenueCycle #RCM #RevenueCycleManagement #DenialPrevention #DenialsManagement #AgenticAI #AIinHealthcare #HealthcareAI #PredictiveAnalytics #HealthcareLeadership #HealthcareFinance #HealthSystemLeadership #RCMLeadership #ChangeManagement #ClinicalEngagement #RevenueIntegrity #HealthcareOperations #HealthcareInnovation #UnderpaymentRecovery #HealthcarePodcast
