The Remarkable Credit Union

What distinguishes a “typical” credit union from one that is truly remarkable? Find out in our monthly podcast. The Remarkable Credit Union explores the intersection of marketing and impact in the credit union movement.Each month we interview trailblazers in the credit union movement to help you:Reframe how your market your credit union. (Hint: Relationship building comes before automation and AI.)Learn how to identify and pursue your true core and differentiators. (Hint: they’re not great service and competitive rates.)Think about how to “innovate differently.” (Hint: Innovation doesn’t have to mean fintech.)

The Remarkable Credit Union is a business podcast hosted by Kerala Goodkin, with 119 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Kerala Goodkin hosts The Remarkable Credit Union, a business show with 119 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  The Remarkable Credit Union

  What Credit Unions Get Wrong About Financial Literacy

  Jul 24, 202651 min

  Financial education is a cornerstone of the credit union mission, but traditional approaches often miss the mark. Credit unions tend to treat financial education as a transactional service, expecting information or tools to change behavior, while ignoring systemic barriers, emotional baggage, and the personal circumstances each member brings to the table. So how can credit unions actually move the needle? In this episode of The Remarkable Credit Union Podcast, Jamie Chandler, SVP of Program Initiatives & Strategic Partnerships at The Opportunity Initiative & Opportunity Knocks on PBS, talks about how credit unions can go beyond standard education efforts to truly understand and overcome barriers to financial wellness. We also delve into this month's BIG question: What core assumptions about financial health get challenged when you start talking to people in the trenches, and how can credit unions foster more meaningful dialogue?

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  The Remarkable Credit Union

  Abundance Over Scarcity: The Mindset Shift That Makes All The Difference

  Jun 18, 202641 min

  The driving philosophy behind the credit union movement is that community assets can—and should—be pooled for everyone's benefit. But is the movement's cooperative ethos still viable within the decidedly non-cooperative environment that defines the broader financial services industry and our economy at large? John Felton, CEO of the Southern Chautauqua Federal Credit Union (SCFCU), answers that question with an enthusiastic YES! With nearly four decades of leadership at SCFCU, John has proven that doing good for the community is also good for business. We can choose to make decisions from a perspective of scarcity, John says, or we can choose to frame our decisions through a lens of abundance. In this episode of the Remarkable Credit Union Podcast, John talks through the nuts and bolts of what it means to lead with an "abundant mindset" and the positive outcomes for his members, his team, and his balance sheet. We also delve into this month's BIG question: How can a credit union lead with impact and be profitable, particularly in an industry where many competing institutions are driven by profit above all else?

  ListenShow Notes
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  The Remarkable Credit Union

  Abundance Over Scarcity: The Mindset Shift That Makes All The Difference

  Jun 18, 202641 min

  The driving philosophy behind the credit union movement is that community assets can—and should—be pooled for everyone's benefit. But is the movement's cooperative ethos still viable within the decidedly non-cooperative environment that defines the broader financial services industry and our economy at large? John Felton, CEO of the Southern Chautauqua Federal Credit Union (SCFCU), answers that question with an enthusiastic YES! With nearly four decades of leadership at SCFCU, John has proven that doing good for the community is also good for business. We can choose to make decisions from a perspective of scarcity, John says, or we can choose to frame our decisions through a lens of abundance. In this episode of the Remarkable Credit Union Podcast, John talks through the nuts and bolts of what it means to lead with an "abundant mindset" and the positive outcomes for his members, his team, and his balance sheet. We also delve into this month's BIG question: How can a credit union lead with impact and be profitable, particularly in an industry where many competing institutions are driven by profit above all else?

  ListenShow Notes
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  The Remarkable Credit Union

  Build With, Not For: How Allegiance Credit Union Co-Created a New Brand

  May 21, 202635 min

  When Allegiance Credit Union set out to serve the growing Spanish-speaking community in Greater Oklahoma City, they didn't start with a marketing campaign. They started by listening. In this episode of the Remarkable Credit Union Podcast, Christin Vaughn, SVP and Chief Marketing Officer at Allegiance, shares how years of community organizing, policy changes, and deep relationship-building led to the creation of Alianza — a fully distinct brand, website, and dedicated branch designed with and for the local Latino community. This month, we share a story about what it really means to do the hard, unglamorous work of earning trust, and the impressive results that have followed. Together, we unpack this month's BIG question: How can a credit union reach an underserved community in a way that authentically brings them into the fold and effectively addresses their needs?

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  The Remarkable Credit Union

  Fraud Education That Actually Works

  Apr 27, 202637 min

  "Wait... is this real?" Most of us have had the unsettling experience of receiving an email, text, or phone call and wondering if we're being scammed. While scams used to come with telltale red flags, they are getting increasingly sophisticated, and even more so with the rise of AI. According to the FBI's 2025 Internet Crime Report, Americans lost more than $20.9 billion to internet fraud alone in 2025, representing a 26% increase over 2024. What's a credit union to do? Are website pages, blog posts, email communications, and other educational content enough to stem the tide? And while much ado is being made about gamified financial education, which is more interactive and more fun, is it really working? Billy Red, Director of Development at Sage Credit Union, joins us to talk about an entirely different approach to fraud education that leverages real member stories, expert advice, a strong element of suspense, and a few playful touches. Together, we unpack this month's BIG question: How can credit unions approach financial education—especially around fraud—in a way that truly engages members and leads to meaningful behavior change?

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