The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions is a technology podcast hosted by Custom Business Solutions, with 363 episodes on record and a Required Pod Score of 80.

Custom Business Solutions hosts The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions, a technology show with 363 episodes published.

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  The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

  How a Chick-fil-A Operator Uses AI to Lead — Jon Harmeling

  Oct 5, 202643 min

  The conversation covers John's journey from the military to Chick-fil-A, the distinction between leadership and management, and the shift to significance with the use of AI in business operations. It also explores the impact of AI on employee recognition and the power of AI in enhancing business operations and significance. The conversation covers the importance of running a profitable business, automating business processes, using AI for leadership development, overcoming resistance to AI, and implementing AI for business tasks. It also explores the intentional use of AI for leadership, building a leadership development program, and connecting with AI for significance. The discussion concludes with a lighthearted segment on favorite Chick-fil-A orders. Takeaways Leadership and management are distinct, with leadership focusing on people and significance, while management focuses on tasks and success. AI can be used to shift from success to significance in business operations, particularly in employee recognition and meaningful engagement. The power of AI lies in its ability to surface opportunities for significance that may be overlooked in the busyness of day-to-day operations. Automate repeatable tasks Use AI for intentional leadership development Chapters 00:00 The Journey to Chick-fil-A 03:00 Leadership vs. Management 08:11 The Shift to Significance with AI 10:05 Using AI for Significance 15:07 AI's Impact on Employee Recognition 19:55 The Power of AI in Business 21:20 Running a Profitable Business 22:19 Automating Business Processes 23:14 Using AI for Leadership Development 25:43 Overcoming Resistance to AI 26:33 Tinkering with AI 27:29 Trust but Verify with AI 28:53 Implementing AI for Business Tasks 30:16 Comparing AI and Manual Processes 31:30 Intentional Use of AI for Leadership 33:23 Building a Leadership Development Program 36:13 Connecting with AI for Significance 38:40 Favorite Chick-fil-A Order

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  The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

  The Recommendation Economy Comes to Restaurants — Pat Venn, PRIMA

  Sep 28, 202638 min

  The conversation covers Pat Venn's journey in the hospitality industry, his role at Prima, and the innovative solutions Prima offers to restaurants and diners. It delves into the concept of the recommendation economy and the vision for Prima's future expansion. Takeaways Hospitality industry experience Innovative solutions for restaurants The concept of the recommendation economy Future expansion and vision for Prima Chapters 00:00 Introduction and Background 01:05 The Journey in Hospitality 01:33 Talk and its Evolution 04:17 Differentiation in the Reservation Platform Space 06:48 Prima: Vision and Mission 11:10 The Concept of the Recommendation Economy 18:24 Attribution and Visibility in the Physical World 27:37 Engagement and Expansion 34:19 Future Vision and Expansion

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  The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

  Restaurant Marketing You Can Track — Brett Linkletter, Dishio

  Sep 14, 202647 min

  The conversation delves into the challenges of restaurant marketing and the evolution of marketing strategies in the industry. It explores the power of digital marketing, the importance of targeting and tracking in restaurant marketing, driving repeat business, and the development of a marketing platform to address the needs of the industry. The conversation covers the evolution of e-commerce advertising, the challenges of proving ROI, the complexity of marketing funnels, the journey of building a tech product, raising funds, aspirations for the industry, the power of personalization and AI, and the engagement and consultation process. The key takeaways include the importance of personalization and data-driven marketing in the restaurant industry. Takeaways Restaurant marketing challenges Targeting and tracking in restaurant marketing Personalization Data-driven marketing Chapters 00:00 The Evolution of Restaurant Marketing 02:56 The Power of Digital Marketing 08:09 Targeting and Tracking in Restaurant Marketing 17:54 Driving Repeat Business 22:58 Building a Marketing Platform 24:00 The Evolution of E-commerce Advertising 25:19 The Challenges of Proving ROI 26:12 The Complexity of Marketing Funnels 27:38 The Journey of Building a Tech Product 28:21 Raising Funds and Aspirations for the Industry 35:46 The Power of Personalization and AI 41:57 Engagement and Consultation Process

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  The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

  US Foods’ Menu IQ: Snap a Recipe, See Your Food Cost — James Jones

  Sep 7, 202640 min

  The conversation covers James D. Jones' background in technology, US Foods' technology-forward approach, the challenges of technology adoption in the food service industry, the impact of COVID-19 on technology adoption, and the development of US Foods' e-commerce platform and sales CRM transformation. It also delves into the benefits of US Foods' Moxie and Menu IQ tools, the use of AI in menu profitability, and the future of technology in the food service industry. Takeaways Technology adoption in the food service industry has been slow but is accelerating due to factors like COVID-19 and the move into AI. US Foods is investing in technology to automate processes, improve customer service, and provide transparency in inventory and pricing. The Moxie and Menu IQ tools from US Foods are designed to simplify ordering, inventory management, and menu profitability for restaurant operators. The future of technology in the food service industry involves predictive analytics, flexible delivery options, and tools to help operators make informed decisions about menu innovation and ingredient choices. Chapters 00:00 Introduction and Background 02:53 Challenges of Technology Adoption in Food Service 06:56 US Foods' Technology-Forward Approach 08:08 Benefits of Moxie and Menu IQ Tools 29:31 Future of Technology in the Food Service Industry

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  The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

  California Pizza Kitchen

  Aug 31, 202644 min

  Rick Rosenfield, co-founder of California Pizza Kitchen, shares the story of how he and his partner, Larry Flax, changed the way America eats pizza. From their humble beginnings as federal prosecutors to creating a unique brand that set trends and transformed the industry, Rick's journey is a testament to innovation and vision. The conversation delves into the creation of California style pizza, the introduction of upscale casual dining, and the translation of unique flavors to salads, all of which contributed to the success of California Pizza Kitchen. The conversation with Rick Rosenfield covers the growth and development of the California Pizza Kitchen brand, focusing on the unique open kitchen design, the selection of locations, and the establishment of a strong company culture. Rick also discusses the motivation behind writing the book and the importance of fostering a strong culture in business. Takeaways Innovation in the restaurant industry Creating cravable menu items Open kitchen design Opportunistic real estate strategy Building a strong company culture Motivation behind writing the book Chapters 00:00 The Birth of California Pizza Kitchen 01:40 From Law to Pizza 03:02 The Emergence of California Style Pizza 04:29 Expanding the Brand and Concept 07:05 Anchoring Upscale Shopping Centers 08:04 The Evolution of Menu and Concept 09:02 The Strategy of Upscale Casual Dining 13:32 Innovative Menu Creation 18:37 Transition to Salads 21:54 The Unique Open Kitchen Design 22:50 Selecting Locations and Staffing 29:11 The Evolution of CPK's Culture 37:42 The Motivation Behind Writing the Book

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