Conversations at the intersection of creators, community, and customer experience. The Roundabout Show explores how community, customer experience, and creator ecosystems drive real-world results. Host Tim Courtney is a community product strategist who helps companies build with their most engaged users. He was the founding Community and Experience lead for LEGO IDEAS, scaling a creator platform from beta to over a million members and $100 million in crowdsourced product revenue from LEGO fans' designs that became real products on store shelves. In each episode, Tim talks with creators, builders, and leaders about what happens when you design for trust, participation, and belonging — and the business outcomes that follow: stronger loyalty, lower acquisition costs, and long-term brand equity. Topics include community product strategy, co-creation programs, creator ecosystems, customer experience, the intersection of AI and hu
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The Roundabout Show with Tim Courtney is a business podcast hosted by Tim Courtney, with 11 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Tim Courtney hosts The Roundabout Show with Tim Courtney, a business show with 11 episodes published.
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Episode #11
Building with bricks, bits, and AI with LEGO® Space designer Bjarne Tveskov | Episode 11
May 28, 20261h 20mS0
<p>At 17, Bjarne Tveskov answered a newspaper ad for a LEGO spaceship designer, quit school, and never went back. He designed the Monorail, early Blacktron sets, and helped shape LEGO's first digital products. Decades later, he prototyped Smart Brick concepts from his basement using childhood bricks alongside new ones. Every piece still connects.<br /></p><p>This conversation maps the arc from bricks to digital tools to AI, held together by one idea: the best creative work happens at the resolution of imagination, not photorealism. Bjarne makes the case that repetition is a creative practice, point of view is the...
From "ideas worth spreading" to products worth building with Thaniya Keereepart | Episode 10
May 12, 20261h 37mS0
<p>Thaniya Keereepart has spent 20+ years at the intersection of product, community, and behavioral economics, from MLB's first live streaming app to TED's founding head of product, scaling TED from 500K to 2 billion video views and building TEDx. She's navigated the tension between what a brand wants to be and what its community needs it to become at Patreon, Harvest, the Athletic, and MetaLabel.<br /></p><p><b>Themes:</b></p>Community as brand amplifier — Opening TED up to TEDx uncovered talent the mothership never would have found, including Brené Brown.The product-community circular relationship — Why product teams need a liais...
Customer Experience: The operating system for trust and growth with Jeannie Walters | Episode 9
Apr 23, 20261h 34mS0
<p>Customer experience isn't customer service with a bigger budget. It's the operating system. Jeannie Walters has spent two decades proving that to Fortune 500 teams, and her book Experience is Everything codifies the playbook.</p><p>Tim and Jeannie dig into what happens when CX leaders drive change from the middle of an org chart, why your B2B customers compare you to Uber, and how trust builds or erodes at scale.</p><p></p><p><b>Key Themes</b></p><p></p><b>Community is downstream of experience.</b> A strong community doesn't come from marketing. It comes from...
The Creatine OG: From analog to agentic AI with Steve Jennings | Episode 8
Apr 14, 20261h 41mS0
<p>Steve Jennings has been building for four decades. Competitive cyclist turned founder of Maxim (Europe's top sports nutrition brand), then PepsiCo, open innovation, and now Jenerise, a creatine company co-founded with his daughter Rachael.<br /></p><p>We cover why comfort kills your edge, how endurance sport trained him for entrepreneurship, building consumer community before the internet, and how brands must go all-in to win at open innovation. Steve tells the creatine origin story: a bag of white powder handed to him in a hotel, 47 days to a finished product and gold medals at Barcelona 1992. We close with how...
Your next CMO will build agents, but real strategy can't be prompted with Julie Mossler | Episode 7
Apr 7, 20261h 11mS0
<p>Julie Mossler built the comms function at Groupon through its IPO, ran brand at Waze through the Google acquisition, and has been a four-time CMO across web2.0, crypto, and AI. Now she runs Common Fortune, advising founders on go-to-market and category building.<br /></p><p>This conversation covers building brands from the inside out, why small cross-functional teams outperform org charts, what AI is doing to marketing roles, and why attention might be the last real moat.<br /></p><p><b>Key Themes</b></p><p>Culture builds the brand, not the other way around. Groupon's voice came from...
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