
The Science of Excellence
What It Takes to Build an AI-Native Workforce with Jayney Howson
In this episode, I sat down with Jayney Howson, Chief Learning Officer at ServiceNow, where she’s leading the company’s efforts to build an AI-native workforce.We talked about how people need to develop as more work gets redesigned around technology. A lot of it comes down to giving them enough space to keep thinking for themselves while building new capability through the work.These 5 insights stood out:-Move Beyond AI Literacy-Build Trust Before Reinvention-Make Learning the Work-Put Practice at the Center-Hold Tight and Cling LightTune into the full episode to learn more!

