The Service Experience Podcast

<p>Dr. Benjamin J. Wendt joins Yoni Lavi on The Service Experience Podcast for a practical conversation about bringing the bank to the customer, differentiating through service, and using AI without losing the human connection.</p><p>What you'll hear:</p><p>- Why service matters when rates alone do not differentiate a bank</p><p>- How relationship-led banking changes the customer conversation</p><p>- Where AI can free teams to focus on people instead of paperwork</p><p>- Why the voice of the customer should shape operational decisions</p><p>In this episode of The Service...