The Service Transformation Podcast

Welcome to the Service Transformation Centre, profit and growth through service We are excited to announce the launch of Noventum's new innovative Service Transformation podcast series. Each episode will provide you with critical insights and service best practices from industry leaders that can be implemented in organisations worldwide.

The Service Transformation Podcast is a business podcast hosted by Noventum Service Management, with 20 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Noventum Service Management hosts The Service Transformation Podcast, a business show with 20 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  The Service Transformation Podcast

  Is Customer Experience the Hidden Driver of Growth?

  Apr 11, 202526 minS0

  <p>Join Stephen Hodson, Associate Consultant at Noventum, in a compelling conversation with Hilbrand Rustema, Managing Director at Noventum, as they explore the powerful role of Customer Experience (CX) in driving business success.</p><p>In this insightful discussion, Hilbrand shares his deep expertise on the key factors shaping CX today—highlighting the biggest challenges, the most effective solutions, and emerging trends you need to know.</p><p>Together, they delve into how a strong customer experience strategy can:</p><p>Drive customer loyalty and revenue growth</p><p>Reduce operational costs</p><p>Provide a lasting competitive advantage</p><p>...

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  The Service Transformation Podcast

  Key challenges for service businesses migrating to SAP S/4HANA

  Oct 3, 202425 minS0

  <p> Many manufacturing companies currently using SAP ECC as their ERP system are planning or already in the process of migrating to S/4HANA. While this transition presents significant opportunities for the service business, it also introduces challenges that both service and IT organizations must be prepared to address. Join Krijn Verdaasdonk from Ideo, experts in SAP service solution implementation, and Annick Perry from Noventum Service Management, specialists in service business consulting, for an insightful webinar. </p>

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  The Service Transformation Podcast

  Are you prepared for the future of customer experience and digital transformation?

  Sep 10, 202424 minS0

  <p> </p> <p>In this podcast, Sarang Sambare from Syncron, Melanie Abt from Aquant, Johannes Parensen from GMS Development, and Annick Perry from Noventum discuss how AI is revolutionising the service industry. They explore the biggest opportunities for combining digital tools with service to enhance customer experiences, highlight potential challenges that could negatively affect the customer journey, and share how they are currently helping clients optimise their service strategies through digital solutions.</p> <p><br></p> <p>Join the Service Business Forum for more insights!</p> <p>Upcoming 2024 forums:</p> Rethinking the Customer Service Journey with Digital – September 26-27, Düsse...

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  The Service Transformation Podcast

  How to improve the customer experience with digital

  Aug 14, 202424 minS0

  <p> In this podcast, Syncron, Aquant, and GMS Development discussed how AI can help companies elevate their service business. They explored where the biggest opportunities lie in combining digital and service for the benefit of customers, identified areas that might negatively impact the customer journey, and shared how they are currently helping clients optimise their customer service journey through digital solutions.  </p>

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  The Service Transformation Podcast

  Boosting service efficiency

  Aug 5, 202432 minS0

  <p>Listen or watch as we explore how aligning your team’s capabilities with the top 20% of your workforce can reduce service costs by up to 22%.</p> <p><br></p> Using a combination of documentation, historical data, and tribal knowledge ensures efficiency and productivity when using AI. If every employee had the knowledge and skills to perform at the same level as the top 20% of the workforce, service costs could be reduced by up to 22%. <p><br></p> <p>These are some key conclusions of our latest podcast episode with Melanie Abt, VP Sales EMEA for Aquant, and Annick Perry, Pa...

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