
Episode #48
#48 How TBH Cut Churn From 9% to 5.5% (w/ Tom Buckle)
Nick Winkleman's Sept 26th Edinburgh Seminar Details (8 spots left) Tom Buckle thinks about his gym a little differently from most gym owners. Within a year of opening TBH, he'd fired himself from coaching. Now, he tries to fire himself from another role every three months. The result is a 183-member group training gym that can run without him - and Tom has just secured funding to open another three locations. In this episode, we get into: Why TBH runs sessions with up to 24 members Why your coach-to-member ratio shouldn't necessarily be your USP How Tom reduced churn from around 9% to 5.5% The 180-day system TBH uses to catch members before they leave Why they film and review entire coaching sessions as a team What Tom looks for in the "modern coach" How their latest referral campaign turned 15 trials into 13 members Why Tom deliberately tries to make himself redundant from his own gym The lessons he's learned turning TBH from a gym into a scalable business Find out more about Tom: Instagram His Gym

