The Squawk

The customer experience space is changing fast. The Squawk is a short, sharp and focused deep dive on one guest and their one big idea about how CX is changing for the people involved. The conversation is deep, tactical and specific. Perfect for a quick commute and guaranteed to leave you with something new to think about – or implement – for your CX operation.

The Squawk is a news podcast hosted by Lorikeet, with 7 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Lorikeet hosts The Squawk, a news show with 7 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #6

  How Stream Built an AI Support Agent with One Part-Time Engineer | Nick Rogers

  May 12, 202630 minS1

  <p>Stream's AI support agent resolves 80% of their customer tickets. It was built by one engineer, working part-time, inside a 60-person product and engineering team.</p><p>In hundreds of conversations with CX leaders evaluating self-build, this is the exception. Most attempts stall between an impressive hackathon demo and a system reliable enough for production. Nick Rogers, Chief Product and Technology Officer at stream (formerly Wagestream), explains why his team is one of the few that crossed that gap.</p><p>Nick walks through the test he'd give any leader weighing build versus buy (his answer: if you need to...

  ListenShow Notes
• 

  Episode #5

  Why Every CX Hire at Granola Learns to Code I Vicky Firth

  Apr 28, 202630 minS1

  <p>What if your support team didn't just answer tickets, but shipped code to the product?</p><p>That's exactly what Vicky Firth, founding CX lead at Granola, has built. A team where every agent has Cursor open next to their inbox, makes small code changes themselves, and rebuilds the internal tools they use every day instead of waiting on engineering. In this episode, Vicky breaks down how to:</p><p>- Equip a "non-technical" CX team to read, troubleshoot and ship code</p><p>- Hand the keys back to support by letting them own their own internal tools<...

  ListenShow Notes
• 

  Episode #4

  How Clay Turned Support Into a Talent Engine I George Dilthey

  Nov 24, 202526 minS1

  <p>What if support wasn't just a cost center, but your company's best talent pipeline?</p><p><br></p><p>That's exactly what George Dilthey, Head of Support at Clay, built - a system that recruits new grads into support, then rotates them across the business. In this episode, George breaks down how to:</p>Turn support into a talent exporter that feeds product and GTM teamsDevelop expert generalists ready for an AI-driven workplaceBuild structured career pathways that retain top performers<p><br></p><p>Follow The Squawk podcast for hot takes and big ideas in CX - perfect for...

  ListenShow Notes
• 

  Episode #3

  Move Fast with Care: How Culture Amp Built AI That Customers Trust

  Nov 3, 202524 minS1

  <p>In this episode of The Squawk, we sit down with Jared Ellis from Culture Amp. Jared shares his journey from being the first support specialist to leading an AI-first customer experience transformation. Key topics include shifting from productivity metrics to quality of experience, improving AI through frontline feedback, emerging career paths in support teams, and challenging the conventional wisdom of slow AI rollouts by moving quickly with well-planned "escape hatches."</p><p><br></p><p>Follow The Squawk podcast for hot takes and big ideas in CX. Perfect for a short commute and guaranteed to leave you with actionable...

  ListenShow Notes
• 

  Episode #2

  Linear’s CX Playbook: Zero-Bug Policy with Alexandra Lapinsky Wilson

  Oct 21, 202525 minS1

  <p>All companies care about product quality, but Linear actually has a zero bug policy with teeth.</p><p>We sat down with Alexandra Lapinsky Wilson, who leads Product Ops and CX at Linear.</p><p>Linear wants to bring the magic back to software, and Alexandra's teams are making that real for users every day.</p><p>Hear Alexandra's insights on how CX is critical to delivering on the zero bug promise</p>If a user thinks something is broken, it's a bug. No "that's expected behavior" excuses allowedCX does real work before bugs hit engineering: troubleshooting, gathering logs...

  ListenShow Notes

Recent guests on The Squawk. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.