
Episode #20
Episode 20- AI transformation in L&D and skill Intelligence with Julie Stone the Chief Learning Officer of TTEC
In this episode of The Strategic HR Show, Andy sits down with Julie Stone, Chief Learning Officer and Group VP at TTEC, shares how AI is fundamentally transforming the Learning & Development function inside global enterprises. Julie discusses how her team is using AI across the entire learning lifecycle—from discovery and needs analysis to training design, development, and delivery. She explains how AI agents are helping redesign workflows, accelerate curriculum creation, and redefine the role humans play in modern learning organizations. The conversation explores: How AI is driving 2–9x productivity gains in instructional design The shift from manual training development to AI-augmented workflows Building proprietary conversational coaching platforms Redesigning workforce roles alongside AI adoption Strategic workforce planning and phased AI task augmentation Balancing efficiency, scalability, and human capability in enterprise learning A must-listen for CLOs, HR leaders, learning strategists, and anyone navigating the future of work in the age of AI. About Guest Julie Stone, Chief Learning Officer at TTEC, joins the podcast to discuss how AI is transforming Learning & Development from instructional design and curriculum creation to AI agents, workforce redesign, and the evolving role of humans in enterprise learning. Discover how AI-driven workflows are creating massive productivity gains while reshaping the future of work. Please visit our website for more information: www.futuresolve.com/podcast . * * * The Strategic HR Show is a podcast series from FutureSolve where we talk to senior business and HR leaders to share their advice on how to make better decisions in the workplace and get the best out of their people. 👉 For show notes and free bonus resources, visit www.FutureSolve.com/podcast. If you’d like some help solving your strategic HR challenges, get in touch with us at FutureSolve. Whether it’s developing your leaders and teams, hiring better people, creating a high-performance culture, or something else, we’ll help you boost the performance of your people and your business. 👉 Join our free FutureSolve community, where professionals come to discuss the future of work: https://www.linkedin.com/groups/12451206/ 👉 Speak with a FutureSolve Advisor regarding our Human Resource tools and support: https://www.futuresolve.com/contact-us/

