
Episode #106
Why Customer Focus and Culture Matter More Than Technology – A Discussion with Nick Atkin
<p>On this episode of the Transformation Leaders Podcast — we dive deep into the real meaning of transformation with Nick Atkin, CEO of Yorkshire Housing.</p> <p>If you think transformation is just a project with a beginning and an end, think again.</p> <p>In this conversation, you’ll learn:</p> <p>✅ Why true transformation is about continuous change, not one-off programmes</p> <p>✅ How culture, people, and customer focus are the real drivers of success</p> <p>✅ What every leader needs to know about managing challenging stakeholders and building trust-based relationships</p> <p>✅ Why innovation in sectors like housing is m...

