
Episode #15
When the rains come: the gap between policy and delivery in remote Australia with Georgia Heath
Danielle talks with Georgia Heath from Yup Yup Labs about what becomes obvious when you design services from far away, and why remote communities expose the hidden assumptions baked into policy, technology and “digital by default”. We also dig into who gets excluded when the public service recruits narrowly, and what changes when we treat people with lived experience as genuine partners with real power. Other topics include: • what remoteness reveals about telecommunications, emergencies and climate impacts • where telehealth helps and where it breaks, including dental care and wet season realities • what strong outreach models look like, including the Deadly Ears ear health approach • why older non-university pathways created real mobility and better service design • how class, schooling and workplace norms shape who gets into decision-making rooms • what happens when job services misread capability and drain confidence • how trauma-informed management, explicit rules and timely feedback lift performance • why plain English writing improves access, trust and policy outcomes. This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Now for some appropriately bureaucratic disclaimers.... While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right. Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com. Thanks to PanPot audio for our intro and outro music. 'Til next time!

