Transform NOW

Transform NOW is brought to you by SS&C.AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming.On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower employees. Subscribe to stay ahead of what’s next in AI...practical, real, and happening now.

Transform NOW is a business podcast hosted by SS&C, with 507 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

SS&C hosts Transform NOW, a business show with 507 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Transform NOW

  510. The AI-Savvy Leader

  Aug 18, 202642 min

  In this episode of Transform NOW, Brad Hairston talks with Dr. David De Cremer, dean and professor at D'Amore-McKim School of Business at Northeastern University and author of The AI Savvy Leader, who explains how leaders can put humans first, build "authentic intelligence" alongside AI, and measure adoption in human terms. . Here's what we discussed with David: - Executive abdication of AI strategy to IT departments - Human-first design, adoption, and management framework - AI as an add-on strategy vs. an integration strategy - Deliberate friction as a tool for scrutiny and trust-building - People-centric adoption metrics (trust, fairness, opt-in usage) vs. cost/productivity - Authentic intelligence vs. artificial intelligence . Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX .To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  ListenShow Notes
• 

  Transform NOW

  509. Weekly Pulse Check on Automation & AI News

  Aug 14, 202634 min

  In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: . Meta launches new AI model as Zuckerberg champions open-weight push https://www.reuters.com/world/china/meta-launches-new-ai-model-zuckerberg-champions-open-weight-push-2026-08-10/ . The model picker is a dead end https://lovable.dev/blog/the-model-picker-is-a-dead-end . AI, Real-Time Payments Reshape Fintech https://fintechextra.com/news/august-2026-ai-real-time-payments-reshape-fintech-743 . Allstate develops Allie platform for agentic AI strategy https://www.insurtechinsights.com/allstate-develops-allie-platform-for-agentic-ai-strategy/ . Oh Lord, AI Reporters Are Actually Breaking Big News https://www.wired.com/story/ai-newsrooms-are-breaking-news-now-haha-im-in-danger/ . Meta launched a new AI optimism ad set to a song about human extinction https://techcrunch.com/2026/07/23/meta-launched-a-new-ai-optimism-ad-set-to-a-song-about-human-extinction/ . Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  ListenShow Notes
• 

  Transform NOW

  508. Beyond AI: Humanizing Customer Success

  Aug 11, 202650 min

  In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting, project management, certifications) are increasingly automatable. He warns against repeating early-2000s outsourcing mistakes that degraded customer experience, stressing AI-driven support must work to build trust, especially for smaller accounts. The conversation covers developing Gen Z communication and face-to-face relationship skills, avoiding over-instrumentation and misguided KPIs, and using strategic human engagement to uncover the “why” behind dashboards. Carl also discusses investing in internal talent development and applying “success plan” thinking to careers and life through discovery, reflection, and time-based planning. - AI Accountability in CS - Preserving Expertise Pipelines - What AI Replaces in CS - Gen Z and Relationship Skills - Designing CS for Judgment - Trust at Scale with AI - Metrics and Over Instrumentation - Human Touch and Renewals - Future of CS and Leadership - Success Plans for Life - Life Phases and Customer Cycles Get Carl's book here: https://www.amazon.com/Success-Plan-Life-Wealth-Direction/dp/B0GHSZ719C Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  ListenShow Notes
• 

  Transform NOW

  507. Weekly Pulse Check of Automation & AI News - August 7, 2026

  Aug 7, 202633 min

  In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: 4 in 5 Workers Have Checked Out at Work (And AI Anxiety Is Making It Worse) https://www.newsweek.com/4-in-5-workers-have-checked-out-at-work-and-ai-anxiety-is-making-it-worse-12250000 How ADP's chief AI officer keeps a tight rein on AI without holding it back https://www.informationweek.com/machine-learning-ai/how-adp-s-chief-ai-officer-keeps-a-tight-rein-on-ai-without-holding-it-back Why Time Away May be the Future of Work https://www.hbs.edu/managing-the-future-of-work/podcast/why-time-away-may-be-the-future-of-work Waymo’s Self-Driving Cars Crash Less Often Than Human Drivers: Study https://www.thedrive.com/news/waymos-self-driving-cars-crash-less-often-than-human-drivers-study An encyclopedia formed from AI hallucinations – what could go wrong? https://www.newscientist.com/article/2528498-an-encyclopedia-formed-from-ai-hallucinations-what-could-go-wrong/ Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  ListenShow Notes
• 

  Transform NOW

  506. Building Trustworthy AI: Eliminating Hallucinations

  Aug 4, 202650 min

  In this episode of the Transform Now podcast, host Michael Marchuk sits down with Vincent Granville, pioneering AI scientist and co-founder of Bonding AI, to explore how organizations can build AI systems they can truly trust. Granville challenges the prevailing acceptance of AI hallucinations, arguing they're not just bugs but structural features of how large language models are built. He introduces his company's xLLM platform, which offers hallucination-free, secure enterprise AI through a dual-layer approach that combines natural language responses with structured, verifiable outputs. Key topics covered: Why hallucinations persist in LLMs and why patches don't fix the root problem The value of relevancy and trustworthiness scores in AI responses Model optimization techniques including quantization and auto-distillation How smaller, purpose-built models can outperform massive generic LLMs Practical steps for organizations transitioning to deterministic AI systems The future of verifiable AI in regulated industries like finance Whether you're a technical leader, business executive, or AI enthusiast, this episode provides valuable insights into building more reliable, cost-effective, and trustworthy AI systems for your organization. Connect with Vincent Granville: Website: mltechniques.com Company: Bonding AI Visit us on our socials: Get started with SS&C Blue Prism: https://okt.to/JcMLdU ‍LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G ‍♀️Facebook: https://okt.to/Vyjfiz Instagram: https://okt.to/5nYvIf Blog: https://okt.to/QuGqVP Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  ListenShow Notes

Recent guests on Transform NOW. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.