
Episode #6
My 1st Gig: From a Rectory to Regional Transit with Tiffany Gunter
Tiffany Gunter's first gig was answering phones at 13 — receptionist duty at her church rectory, complete with a state work permit and a dog to walk. Today, she's the General Manager and CEO of SMART, Southeast Michigan's regional transit system. On this episode of My 1st Gig, host Ryan Brown talks with Tiffany about the winding path between those two points: a supervisor role at 18 managing coworkers twice her age, a stint at Kmart corporate where she built her own demand-forecasting model before the term "AI" was part of the conversation, and a detour through the auto industry that led her, almost by accident, into public transit. Tiffany also opens up about riding SMART buses incognito to understand the system from a passenger's seat, the lesson she learned when a driver passed her by at a stop on a scorching summer day, and the blunt advice from her father that sent her into public service in the first place. It's a conversation about curiosity, service, and figuring out — sometimes the hard way — what actually motivates people.






