Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard

Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.

Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard is a business podcast hosted by Unknown Host, with 19 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard, a business show with 19 episodes published.

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  Episode #19

  Transforming Customer Loyalty & Trust with AI — James Scutt, Qualtrics

  Jul 1, 202551 minS1

  <p>Customer Experience Leader of the Year and Qualtrics' Head of Experience Community - Leaders Network, James Scutt joined Chris Johnston for this Adoreboard webinar, which was so impactful, we've re-packaged it as a special episode of Trust Builders! 💕<br/><br/>Prior to Qualtrics, James was former Head of Customer Experience at the UK Post Office, he's now a global, award-winning  CX strategist, and he joined us to explore how AI is revolutionising customer trust and loyalty. <br/><br/>If you're looking to unlock the true potential of AI for customer and employee engagement, this is a conversation you don't want...

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  Episode #18

  The Retention Blueprint: Strategies to Minimize Churn and Maximize Value with Bobby Brown, Nextlane

  Jun 19, 202544 minS1

  <p>Bobby Brown, Chief Customer Officer at Nextlane, discusses the key strategies behind retention and delivering a world-class customer experience. With over 25 years of leadership experience at companies such as Twilio and Google, Bobby shares his proven frameworks, built around people, process, and systems. <br/><br/>The conversation delves into customer segmentation, measuring customer health, and striking a balance between data and a human touch. <br/><br/>Bobby discusses how linking CX initiatives to ROI and business outcomes can elevate the role of customer teams and reduce churn. <br/><br/>He also emphasizes the importance of employee success, onboarding, and con...

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  Episode #17

  The Aspen Standard: Measuring CX & Unreasonable Hospitality with Katy Boughton

  May 20, 202548 minS1

  <p>This episode explores Aspen One's unique brand promise, rooted in a passion for the outdoors, personalized service, and employee empowerment. </p><p>Katy Boughton, Senior Customer Insights Manager at Aspen One, discusses how Aspen identifies and resolves customer pain points—such as rental delays and parking issues—through data-driven improvements. She highlights the role of on-mountain ambassadors, employee recognition programs, and sustainable practices, including employee housing and environmental initiatives. </p><p>The discussion emphasizes the importance of omnichannel experiences, seamless data integration, and adaptive strategies across seasons. Katy also shares best practices for building impactful customer experience (CX) programs, includ...

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  Episode #16

  Human Interest: Building Trust Through Inclusive Innovation & Design with JPMorgan's Jessica Hartley

  Apr 17, 202550 minS1

  <p>Join us for an insightful conversation with Jessica Hartley, Managing Director and Head of Design and Customer Experience at JPMorgan Chase's Consumer and Community Banking division. </p><p>With over 20 years of experience in digital transformation and innovation, Jessica leads teams focused on user experience, interaction design, and content strategy 💕.<br/><br/>Jessica is a passionate advocate for inclusive design and innovation, currently leading Design and Customer Experience for Finance, Technology and Data & Analytics Portfolio at JPMC.<br/><br/>As a passionate advocate for workplace diversity, Jessica also serves as:<br/><br/>• Co-Chair of the Global Bi+ Council<br/>• Executiv...

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  Episode #15

  The Art of Listening: How LSEG Builds Trust Across 25,000+ Employees Globally

  Mar 13, 202537 minS1

  <p>Today's episode explores employee experience with Kathakali Majumdar, Senior Manager of Employee Listening at LSEG. Kathakali shares her unexpected journey into HR, emphasizing the human aspect in organizations.</p><p><br/>Kathakali discusses the importance of a clear purpose, user-friendly data collection, leadership buy-in, and action-taking in employee listening programs. Kathakali also highlights how LSEG aligns employee listening with organizational values.</p><p><br/>The discussion covers COVID-19's impact on employee feedback, the role of AI in shaping work, and the need for cross-functional collaboration. Kathakali emphasizes that prioritizing employee well-being enhances organizational success. The session concludes with...

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