Understanding Healthcare with Zack Kanter

Stedi founder Zack Kanter interviews builders who know how healthcare really works.

Understanding Healthcare with Zack Kanter is a business podcast hosted by Stedi, with 8 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Stedi hosts Understanding Healthcare with Zack Kanter, a business show with 8 episodes published.

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  Episode #8

  Agentic AI for the revenue cycle with Ayo Omojola

  Jul 9, 202653 minS0

  <p>Ayo Omojola is the co-founder and CEO of Substrate, an AI agent platform for revenue cycle automation.</p><p>Before starting Substrate, Ayo saw the friction firsthand working in primary and urgent care. In this episode, Ayo explains why Substrate moved from browser automation to agentic AI, why there's so much friction in the revenue cycle, and how healthcare billing could be 5x faster and cheaper using the tools we have.</p><p>00:00 Introduction<br>00:22 What does Substrate do?<br>01:16 Where does the revenue cycle start?<br>04:03 Ayo's start in primary and urgent care<br>07:27 Are payers incentivized not...

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  Episode #7

  Revenue recovery with Eliana Berger

  Apr 16, 202645 minS0

  <p>Eliana Berger is co-founder and CEO of  @JoyfulHealthRCM.</p><p>In this episode, Eliana and Zack discuss revenue recovery – how healthcare practices lose revenue through unpaid insurance claims.</p><p>Eliana explains denials management, why fixing denials requires more than just filing appeals, and how Joyful Health's AI platform recovers that revenue without requiring practices to change their existing systems.</p><p>00:00 Introduction<br>00:43 What is Joyful Health, and how did Eliana start it?<br>02:33 What does a healthcare practice's billing tech stack look like?<br>06:31 Why is healthcare revenue so hard to track?<br>13:43 What's the difference between a r...

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  Episode #6

  Patient referrals with Dr. Will Morris

  Mar 18, 202643 minS0

  <p>Dr. Will Morris is Chief Medical Officer at Tennr. He's also a practicing hospitalist, a former hospital CIO, and former Chief Medical Officer at Google.</p><p>In this episode, Will explains how Tennr manages the full referral lifecycle from the receiving provider's perspective, why most referrals end up in a black hole for patients, and how intelligent triage and closed-loop communication can match patients to the right provider at the right time.</p><p>00:00 Introduction</p><p>01:47 What does Tennr do?</p><p>02:42 What is the self-pay referral experience like?</p><p>05:48 Is waiting for "Dr. Famous" always...

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  Episode #5

  Credentialing explained with Varun Krishnamurthy

  Mar 5, 202645 minS0

  <p>Varun Krishnamurthy is the co‑founder and CEO of Assured Health, an AI-powered provider credentialing and enrollment platform.</p><p>In this episode, Zack and Varun talk about credentialing – how insurers check that a healthcare provider is qualified to practice. They cover how provider credentialing works, the bottlenecks it can cause, and how to improve it.</p><p>0:00 - Intro<br>0:44 - How Varun started Assured Health<br>1:57 - How long does it take for a provider to take insurance?<br>3:26 - Does provider experience speed up onboarding?<br>4:20 - How Dawn Health led to Assured Health<br>7:31 - What...

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  Episode #4

  Payer enrollment with Megan Struxness

  Feb 5, 202655 minS0

  <p>Megan Struxness is Head of Payer Operations and Revenue Cycle Management at Bridge, a healthcare platform that helps telehealth providers accept insurance nationwide.</p><p>In this episode, Megan and Zack discuss payer enrollment – the industry term for what healthcare providers need to do to accept insurance.</p><p>They cover payer contracting, credentialing, what superbills are, how out-of-network claims work, and how small operational details – like enrollment and eligibility checks – determine what providers actually get paid.</p><p>Watch on YouTube: Click here to watch a video of this episode.<br> <br></p>(00:00) - Intro (00:27) - What is Bridge...

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