VOSS - Discover more from UC experts

Catch up about the latest Digital Workplace Management , UC and Collaboration challenges, and spot early trends with industry analysts and VOSS experts. Discover insights and expertise from VOSS Solutions through our blogs, videos, and podcasts. As a global leader in unified communications and collaboration, we provide valuable content to help you optimize, manage, and transform your UC environment. Stay ahead of industry trends, explore innovative solutions for discovery, automation, migration, and deep insights, and learn how to enhance productivity and efficiency in your organization. Tune in to gain actionable strategies and expert knowledge tailored for IT leaders, decision-makers, and collaboration professionals.

VOSS - Discover more from UC experts is a technology podcast hosted by Unknown Host, with 48 episodes on record and a Required Pod Score of 81. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts VOSS - Discover more from UC experts, a technology show with 48 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #15

  Six months of voice complaints. Resolved in four days.

  Aug 18, 20264 minS4

  A managed services firm faced six months of intermittent Microsoft Teams voice quality issues across twelve regions. Despite various teams checking individual dashboards and policies, the root cause remained undiscovered. By deploying VOSS NetFlow, the organization identified that Teams media traffic was hitting capacity thresholds on VPN concentrators during specific peak windows. This end-to-end visibility allowed the network team to implement capacity adjustments and media bypass, resolving the issue in just four days. Hear how VOSS NetFlow provides cross-domain visibility across the entire traffic path to solve complex, intermittent problems that reside in the gaps between departmental tools.

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  Episode #13

  Why AI needs an automation fabric, not another script

  Aug 11, 20268 minS4

  Mike Frayne, CEO of VOSS Solutions, discusses the critical distinction between AI-generated code and the domain expertise required for enterprise-grade automation. He argues that while AI can lower the cost of code, it cannot replace the judgment needed to know what to build or how to manage complex operational realities. Frayne warns against 'vibe coded' solutions—fragmented, disconnected scripts and unmanaged AI agents—which lead to technical debt, security gaps, and operational sprawl. He positions the VOSS automation fabric as an intelligence layer that provides the necessary governance, compliance, and domain-specific knowledge to connect AI orchestrators with enterprise systems. The blogcast concludes by emphasizing that successful AI transformation requires combining innovation with operational maturity and a trusted framework that learns from accumulated operational intelligence.

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  Episode #12

  Your migration completed. But did anyone actually move?

  Aug 4, 20265 minS4

  Discussing the critical distinction between technical deployment and organizational adoption in enterprise unified communications. Using a case study of a multinational organization that rolled out Microsoft Teams to 18,000 users, Jamie Litherland, VP of Business Development, VOSS, explains how standard deployment metrics failed to prove ROI to leadership. By implementing VOSS UC analytics, the organization moved beyond infrastructure health, to monitor behavioral patterns identifying specific business units with low engagement. This data allowed for a targeted re-engagement program rather than a costly full re-rollout, resulting in material adoption improvements within ten weeks, and that adoption should be treated as an ongoing operational discipline rather than a one-time project phase.

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  Episode #11

  AI readiness isn't about the AI. It's about everything underneath it

  Jul 30, 20262 minS4

  In the first episode of a new LinkedIn Fireside Chat series, Brett Johnson, General Manager at VOSS Solutions for ANZ, interviews CTO Dan Payne regarding AI readiness. The discussion emphasizes that true readiness depends on operational foundations rather than specific AI tools. Key pillars for success include understanding business processes, implementing modern tooling with API and MCP support, ensuring structured and accurate data, and defining measurable outcomes. The conversation also addresses challenges faced by lean IT teams, such as fragmented hybrid environments and inconsistent data, and suggests that organizations should focus on auditing workflows and data quality to build an effective orchestration layer.

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  Episode #10

  Why DEM Belongs Inside Your UC Management Stack

  Jul 28, 20264 minS4

  Derek Smith, Product Manager at VOSS, explains why Digital Experience Monitoring (DEM) should be integrated natively into UC management platforms rather than used as a standalone tool. He argues that VOSS's unified approach provides contextual alerts, streamlined root cause analysis, and single-workflow remediation by combining experience data with automation, provisioning, and analytics in one platform. Smith contrasts this with bolt-on solutions that require separate tools and specialists, sharing a case study of a public sector organization that reduced Mean Time To Resolution (MTTR), by consolidating monitoring and automation into a single management platform. He concludes by encouraging viewers to consider how alerts lead to action when evaluating DEM solutions.

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