We F*cked Up So You Don't Have To

Ever wonder if all those CS thought leaders, you know, mess up? Turns out, we all do!That's why we're launching "We F*cked Up, So You Don't Have To!", a hilariously insightful podcast where we spill the tea (and the lessons learned) on our biggest fuck ups. From onboarding disasters to communication catastrophes, we'll dissect our epic fails in bite-sized, 30-minute episodes – perfect for your daily commute.No sugarcoating, just real talk and actionable takeaways.

We F*cked Up So You Don't Have To is a business podcast hosted by Stijn Smet & Melanie Faye, with 27 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Stijn Smet & Melanie Faye hosts We F*cked Up So You Don't Have To, a business show with 27 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #6

  We fucked up... not listening to our customers in Onboarding

  Apr 2, 202630 minS2

  <p>🚨 New episode drop: We Fucked Up So You Don’t Have To (#WFUSYDHT)</p><p>With me 🤝 Melanie</p><p>This one came from a conversation we’ve both had way too many times.</p><p>You know that feeling when onboarding is “going well”? The calls are happening, the deck looks clean, timelines are being followed, everyone is nodding along… and yet something feels off.</p><p>I remember one customer specifically. We were ticking every box. Great kickoff, clear roadmap, solid follow ups. On paper, it was a perfect onboarding. But halfway through, I asked a simple question: “What’...

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  Episode #5

  We fucked up... the Renewal

  Mar 11, 202634 minS2

  <p>In the fast-paced world of customer success management, the pressure to retain clients can sometimes lead to less-than-ideal outcomes. In a recent episode of the podcast "We Fucked Up So You Don't Have To," hosts Stino Smet and Melanie Faye delve into the often tricky topic of customer renewals, sharing insights and real-life experiences that highlight the importance of understanding when to let a customer go for the greater good.</p><p>Understanding the Renewal Dilemma</p><p>The conversation kicks off with a light-hearted exchange between Stino and Melanie, setting the stage for the serious topic at hand—re...

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  Episode #4

  We Fucked up...the perception of the customer

  Jan 20, 202630 minS2

  <p>As we welcome the new year, it's time to reflect on the lessons learned from the past and how they can shape our future. In the first episode of 2026 of "We Fucked Up So You Don't Have To Show," hosts Stino Smet and Melanie Faye share their experiences, insights, and a few laughs, emphasizing the importance of understanding customer perception in business.</p><p>Introduction: </p><p>Happy New Year! As we step into 2026, Stino and Melanie kick off the first episode with a lighthearted discussion about holiday traditions and personal reflections. But amidst the jokes and nostalgia, they...

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  Episode #3

  We fucked up...2025

  Dec 29, 202539 minS2

  <p>In this episode, Melanie Faye and Stino Smet reflect on the tumultuous year of 2025, discussing the challenges posed by AI, the impact of social media on professional identity, and the importance of maintaining human connection in an increasingly automated world. They share personal experiences of over-servicing customers, hiring challenges, and therapeutic journeys, ultimately looking ahead to 2026 with a sense of preparedness and optimism.</p><p>Takeaways</p>2025 was a year of significant challenges and changes.AI has influenced how we approach change management.Social media can create unrealistic expectations for professionals.Maintaining a human connection is crucial in customer...

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  Episode #2

  We fucked up... Lessons from Generational Differences and AI

  Dec 18, 202534 minS2

  <p>In a world where technology continues to reshape our workplaces, the emergence of AI tools like ChatGPT has sparked both excitement and concern, particularly among different generations in the workforce. In this episode of the ‘We Fucked Up So You Don’t Have To’ podcast, hosts Stino and Melanie delve into the challenges faced by customer success managers (CSMs) as they navigate these changes, especially with the influx of Gen Z into the job market.</p><p>Section 1: Understanding the Generational Divide </p><p>The hosts kick off the conversation with a light-hearted yet honest discussion about their experiences as mil...

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