Episode #81
Episode 81: How to Turn Predictability into Profitability with Tracy Torgerson, DNP, FNP-C
Tracy Torgerson, Vice President of Infusion Services at Articularis Healthcare Group, leads infusion for a rheumatology group supporting independent practices across more than 28 locations. Tracy explains why profitability never happens by accident, and how dependable, repeatable processes let you catch a variation before it costs you money. A few highlights from the conversation: * Why she compares operations to a family recipe, and how everyone at the table knows when someone changes it. * The key performance indicators she watches most closely, including referral to chair time and how much inventory is sitting on the shelf. * How a 10 percent growth goal turned into a 20 percent increase across the system in nine months. * Her rule for scaling across many sites: standardize the process, not the personality. * Two principles for everyday compliance, and why she calls a near miss a good catch. Know your numbers, know your capacity, and follow your recipe to turn predictability into profitability.
