
What's Hot In Digital
How to Deliver a 5-Star Client Experience at Scale
<p>When you're juggling dozens of clients in a fast-moving agency, how do you still deliver a high-touch, 5-star experience?</p><p>In this episode of What’s Hot in Digital, WHD's Executive Assistant, Letitia McClelland, joins Miller Kerta to share how our team builds long-term client relationships while managing multiple deadlines, personalities and expectations.</p><p>They cover how we approach onboarding, proactive communication, tricky conversations and the internal systems we rely on to make it all feel seamless from the client side.</p><p>If you're in client services or agency leadership, this is a practical and honest lo...

