When Work Hurts

Doctors, nurses and allied health professionals are experiencing unprecedented levels of distress due to their work.Join clinical psychologist Dr Paula Redmond as she talks to inspiring clinicians and thought leaders about the stories behind the mental health statistics, and how compassion, connection and creativity can offer hope when work hurts.

When Work Hurts is a health podcast hosted by Dr Paula Redmond, with 43 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Dr Paula Redmond hosts When Work Hurts, a health show with 43 episodes published.

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  Episode #5

  Avoidable employee harm: Rethinking NHS complaint and disciplinary processes

  Oct 27, 20251h 11mS7

  <p>In this episode Dr Paula Redmond speaks with a team of colleagues in Wales about their groundbreaking and award-winning work on avoidable employee harm within NHS complaint and disciplinary processes.</p><p>Working at the intersection of psychology, HR, and healthcare quality improvement Benna Waites, Dr Adrian Neal, and Andrew Cooper highlight the wide-ranging psychological and systemic impacts of complaints processes, not only for the staff under investigation and their teams, but also for the managers and HR professionals handling these cases.</p><p>They discuss interventions and initiatives designed to reduce harm and promote psychological safety in this ar...

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  Episode #4

  Experiencing a fitness to practise complaint: Psychologists' personal stories

  Oct 20, 202557 minS7

  <p>Dr Paula Redmond speaks with two clinical psychologists — Dr Caroline Taylor and Dr Amber Johnston — about their personal stories of receiving a fitness to practise complaint.</p><p>They discuss what it was like to go through the process, how it affected them personally and professionally, and what they’ve learned along the way. Together they reflect on themes of shame, fear, and isolation, but also on meaning-making, growth and the importance of support.</p><p>_____</p><p>About the speakers:</p><p>Dr Caroline Taylor is a Clinical Psychologist in private practice. You can connect with her via Psycho...

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  Episode #3

  Navigating Fitness to Practise Complaints

  Oct 13, 20251h 8mS7

  <p>What should do you do if you get a fitness to practise complaint? What can you expect from the process? How long does it take, what are the possible outcomes, and where can you go to get support?</p><p>To answer these questions Paula spoke with Nicholas Stöckling, who works with psychologists and other health professionals as a regulatory adviser providing legal and emotional Fitness to Practise guidance, as well as webinars and training for professional bodies.</p><p>In this conversation, Nicholas discusses his extensive experience with fitness to practise issues and the Health and Care P...

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  Episode #2

  The impact of complaints on Clinical Psychologists Part 2: Early career experiences

  Oct 6, 202538 minS7

  <p>This conversation delves into the research conducted by Dr Naomi Hogben on the impact of formal complaints on early career Clinical Psychologists in the NHS.</p><p>Naomi discusses the lack of existing research on the experiences of clinicians receiving complaints, the methodology of her study, and the significant emotional and systemic challenges faced by those involved. The findings reveal a lack of support during the complaints process and the profound emotional impact on clinicians.</p><p>Naomi highlights the need for better communication and support systems, and the importance of talking more openly about complaints within the profession.<...

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  Episode #1

  The impact of complaints on Clinical Psychologists Part 1: Evidence and insights

  Sep 29, 202536 minS7

  <p>In this conversation Clinical Psychologist Professor Noelle Robertson discusses the profound impact of fitness to practice complaints on psychologists and other health professionals. She outlines the research in this field which highlights the emotional toll these complaints take, the inadequacies of support systems, and the long-lasting legacy they leave on practitioners. The discussion also touches on the increasing trend of complaints, the importance of preparing for potential complaints in clinical practice, and the need for open discussions within the profession to foster better support and understanding.</p><p>Noelle mentions the published paper: How do healthcare professionals experience being...

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