When Work Works

How do organizations make work… work? If you're responsible for leading people or shaping strategy, you have found the space to explore that question from every angle.When Work Works examines the forces reshaping how people lead, connect, and thrive. Hosted by Julie Develin, a seasoned HR leader and global speaker, each episode begins with a single question, one designed to uncover not just what’s changing, but why it matters.

When Work Works is a business podcast hosted by UKG, with 13 episodes on record and a Required Pod Score of 80.

UKG hosts When Work Works, a business show with 13 episodes published.

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  Episode #13

  How the Philadelphia Phillies Build a Workforce That Wins Off the Field

  Sep 29, 202623 minS1

  What if the most important employees in professional baseball never set foot on the field? In this special bonus episode, Julie Develin heads to Citizens Bank Park to sit down with Jon Madden, VP of HR for the Phillies, and Michael Cunningham, Senior Director of Enterprise Applications, to pull back the curtain on what it really takes to run a professional sports organization. Together, Jon, Michael, and Julie explore what managing a 162-game season teaches HR and operations leaders about workforce coordination, why a "culture of we, not me" is the foundation of every great technology decision, and how the employee experience at a major league ballpark directly shapes what fans feel when they walk through the gates. From frontline workforce management to AI-assisted HR strategy, this episode proves that the most transferable workforce lessons sometimes come from the most unexpected places.

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  Episode #12

  AI, Agility, and Why the Future of Work is Already Here

  Jun 23, 202631 minS1

  The future of work is no more. Why? Well, because it's already here.  In this season finale of When Work Works, host Julie Develin closes out the inaugural season with Taylor Stockton, Chief Innovation Officer at the U.S. Department of Labor, for a conversation about what it means now that the future has officially become the present From the state of AI at work to the hard-won lessons he's gathered watching adoption play out across industries, Taylor unpacks where teams get stuck when they encounter new technology and why so many early experiments fall flat. Landing on agility as the real antidote, he makes the case for why the most successful organizations are the ones ready to move quickly and integrate AI from every direction, not just the top down. Finally, Taylor looks into a crystal ball and shares why it's optimism that will be louder than fear. If you're reading this hit play, you're already one step closer to building a more connected, more human workplace. Resources: Your Frontline Workforce: How to Drive Productivity and Impact Powering the Frontline Workforce: How Frontline-First Companies Thrive

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  Episode #11

  How Purpose Can Be the Ultimate Efficiency Tool

  Jun 9, 202630 minS1

  When budgets are tight and hiring is hard, purpose might be the last thing on your list. But what if it should be the first? In this episode, host Julie Develin is joined by George Rogers, Chief Strategy Officer at Lighthouse Research & Advisory, author, keynote speaker, and podcast host, to make the case that purpose is not a feel-good idea; it's a powerful business tool. Together, they explore why purpose acts as a performance multiplier, a resilience buffer, and a retention driver, even in the most high-pressure environments. George shares his RSVP framework for quarterly check-ins, explains how to translate purpose into the language of the boardroom, and unpacks why organizational friction quietly drains productivity when purpose is absent. If you've ever struggled to connect culture to business outcomes, this episode gives you the language, the framework, and the case to make it real.

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  Episode #10

  Navigating Modern Employment Law and Compliance

  May 26, 202637 minS1

  <p>The legal landscape is shifting in every direction, and for compliance teams, that means keeping up with everything from new legislation to a growing patchwork of rules across states.</p><p><br></p><p>In this episode of When Work Works, Julie Develin is joined by Chris Olmsted, employment law expert and managing shareholder at Ogletree Deakins, for a conversation about what employers need to be watching right now. Together, they unpack some of the fastest-moving areas in compliance, including pay transparency, wage and hour law, leave management, and, of course, AI. With the real challenge being not just...

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  Episode #9

  Closing the Gap Between AI Investment and Adoption

  May 12, 202634 minS1

  <p>AI may be moving fast, but adoption is a very different story, especially on the frontline. So what happens when leaders are eager to invest, but employees are still unsure how AI will affect them?</p><p><br></p><p>In this episode, host Julie Develin sits down with Karina Monesson and Marcus Erb of Great Place to Work to explore the real barriers slowing down AI adoption. Together, they discuss the disconnect between executive ambition and employee reality, why peer-to-peer learning and manager behavior matter so much, and what organizations need to do to make AI feel useful...

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