
Episode #44
Podcast with Nathan Strum CEO of Abby Connect: "Humanizing Customer Service: Abby Connect's Journey with AI and Empathy"
<p>In this podcast of "Where Humanity Meets Technology," host Maurice Hamilton interviews Nathan Strum, CEO and co-founder of Abby Connect, a company focused on providing remote receptionist services. Strum shares the origin story of Abby Connect, which began 20 years ago as an executive suite company renting offices to entrepreneurs and providing services like answering phone calls. Recognizing their strength in customer service, the company pivoted to offering remote reception services, initially locally and later nationally, evolving into the current brand, Abby Connect. This shift was driven by the opportunity to provide personalized, human-centered customer service, addressing the frustrations many...

