
Episode #1
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
<p>What if the secret to CX success in 2026 isn’t more automation — but better orchestration between AI and people?<br/><br/>In this exclusive interview hosted by Rob Scott, Publisher at CX Today, we unpack the latest Consumer Insights Report from Transcom and explore why CX is now a core revenue driver, not just a support function. Joining the conversation are two powerhouse leaders:<br/>🔴 Jeff Blair, Chief Growth Officer, Transcom<br/>🔴 Cortney Jonas Burnos, VP of Digital & AI Solutions, Transcom<br/><br/>Together, they reveal where brands are falling short, how to close the "experience gap," and why advisory-l...

