Your Customer, Your Success

Your Customer, Your Success is an entrepreneurial business podcast focused on how client-centric strategy drives sustainable business growth. Hosted by Gary Marra of Schooley Mitchell, the show features candid conversations with founders, executives, and operators who understand that leadership behavior, operational discipline, and client focus are part of the same growth engine. Each episode explores the connection between customer experience, employee experience, growth, and financial performance. Guests share practical lessons on building durable client relationships, scaling with clarity, and leading organizations that grow through trust rather than transaction. This podcast is for business leaders who believe that client strategy is not a department. It is a competitive advantage. If you are an entrepreneur, lead a team, advise clients, or build businesses that rely on long-term relationships, this show is designed for you and your success.

Your Customer, Your Success is a business podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80.

Unknown Host hosts Your Customer, Your Success, a business show with 0 episodes published.

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  Episode #70

  The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith

  Sep 30, 202652 min

  E70 — The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith A strong mission is not enough to build a sustainable nonprofit. Suzanne Smith returns to Your Customer, Your Success to discuss her new book, The Nonprofit Flywheel: A Playbook for Sustainable Growth, Smarter Strategy and Lasting Impact. Suzanne is the founder and CEO of Social Impact Architects and has spent nearly three decades working across the nonprofit, government, and business sectors. Her framework connects six critical areas: impact, brand, revenue, operations, culture, and governance. The core idea is simple: mission and management have to work together. Gary and Suzanne explore why nonprofits need strong operating discipline, how friction in one part of an organization can slow the entire flywheel, and why operations are often overlooked even though they directly influence an organization’s capacity to create impact. They also discuss financial stewardship and the important difference between smart efficiency and indiscriminate cost cutting. Every dollar committed to an unnecessary expense is a dollar that cannot support people, programs, or mission-critical priorities. At the same time, investments in professional development, infrastructure, and organizational capability should not automatically be dismissed as overhead. Gary connects the conversation to his work with Schooley Mitchell and the opportunity for nonprofits to protect mission-critical resources by taking a disciplined look at recurring expenses, vendor relationships, legacy contracts, billing issues, and unused services while maintaining or improving service quality. The conversation also covers nonprofit workforce challenges, organizational fragility, the role of exceptional boards, culture, and how leaders can use The Nonprofit Flywheel as a practical playbook rather than a traditional book that has to be read sequentially. The Nonprofit Flywheel publishes October 1, 2026. What You’ll Learn Why mission and management have to work together How impact, brand, revenue, operations, culture, and governance reinforce one another Where friction develops inside nonprofit organizations What organizational fragility looks like before a crisis Why operations are an overlooked driver of sustainable impact How to distinguish financial stewardship from damaging cost cutting Why legacy contracts, unused services, billing issues, and recurring expenses matter How better expense and vendor management can protect resources for the mission Why exceptional boards contribute more than oversight How to use the Flywheel as a practical management tool Chapters 00:00 Cold Open 01:07 Introduction 04:21 Why Suzanne wrote The Nonprofit Flywheel 07:13 Where mission and management discipline collide 08:56 Why use a flywheel? 11:11 Where friction develops inside nonprofit organizations 15:06 How weakness affects the entire flywheel 17:37 What organizational fragility looks like 21:29 Smart financial stewardship vs. damaging cost cutting 27:03 Getting past “we’ve always done it this way” 33:34 How strong boards create organizational momentum 36:25 What leaders should do when the flywheel slows down 39:01 Does It Hold Water? 41:48 Chip Shots Does It Hold Water? Suzanne considers the idea that “a merger is a cataclysmic event second only to the Big Bang” and explains why mergers require leaders to manage both the mechanical and emotional sides of organizational change. Chip Shots Suzanne shares her latest book recommendation, the leader she would most like to spend time with, an entrepreneurial failure that became an important learning experience, and the decision-making practice she relies on when the stakes are high. Connect with Suzanne Smith Website: https://www.meetsuzanne.com The Nonprofit Flywheel: https://www.meetsuzanne.com/nonprofitflywheel LinkedIn: https://www.linkedin.com/in/suzannesmithtx/ Social Impact Architects: https://socialimpactarchitects.com Connect with Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/ Schooley Mitchell: https://www.schooleymitchell.com/office/gmarra/ YouTube: https://www.youtube.com/@yourcustomeryoursuccesspodcast Audio available on all major podcast platforms. Video available on YouTube. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ABOUT YOUR CUSTOMER, YOUR SUCCESS Your Customer, Your Success is a leadership and business growth podcast hosted by Gary Marra. The show explores how customer focus, leadership behavior, employee experience, operational discipline, relationships, and financial stewardship contribute to sustainable growth and stronger organizations. #NonprofitLeadership #NonprofitManagement #NonprofitGrowth #TheNonprofitFlywheel #Leadership #OperationalDiscipline #Governance #FinancialStewardship #SocialImpact #BusinessStrategy #podmatch

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  Episode #69

  Define Success, Build Stakeholder Alignment, and Get Results with Brianna Sylver

  Sep 23, 202648 min

  Define Success, Build Alignment, Get Results with Brianna Sylver Summary In this episode of Your Customer, Your Success , Gary sits down with Brianna Sylver, founder and president of Sylver Consulting and author of Leading Through Free Fall: How Innovators Turn Turbulence into Trust . Organizations rarely struggle because they lack ideas, information, or smart people. The harder problem is turning what they know into action. Brianna calls this the Activation Gap , the distance between an organization’s intent and what actually gets executed. Her argument is that many execution problems begin much earlier than leaders realize: the team never clearly defined what success should look like, aligned the right stakeholders, or surfaced the assumptions and concerns that could derail the work later. Brianna walks through her Five Intention Setting Questions , including why she deliberately starts by asking what people do not want to happen and how they do not want to feel. Getting those concerns into the open can create the clarity and candor needed to have a more productive conversation about what success really looks like. She also shares two contrasting business cases. In one, individual stakeholder conversations created the appearance of alignment, but the organization ultimately struggled to act on the findings. In another, stakeholders came together at the beginning, clarified expectations and guardrails, and built alignment around the work. That initiative ultimately contributed to four product launches that exceeded market projections. The larger lesson is straightforward: Actionability is not something a great presentation creates at the end. It is something leaders design into the work from the beginning. Gary and Brianna also explore why more data does not automatically produce better decisions, how hierarchy can suppress candid feedback, why emotion belongs in serious business conversations, and how leaders can create an environment where people are willing to say what they actually think. And in Does It Hold Water? , things get considerably more colorful when Brianna explains why a difficult business problem might be exactly the right time to break out the LEGO! :) What You’ll Learn What Brianna means by the Activation Gap Why more information does not necessarily lead to better decisions Why defining success should happen before the work begins The Five Intention Setting Questions Brianna uses with leadership teams Why starting with negative concerns can create better conversations How separate stakeholder conversations can create a false sense of alignment Why collective alignment matters before an initiative moves forward How leaders can uncover hidden assumptions and organizational guardrails Why actionable insight is created through the process, not just the final deliverable How LEGO Serious Play can expose team dynamics that ordinary conversation misses Chapters 00:00 Cold Open 01:06 Introduction 02:46 The Activation Gap 05:43 Five Intention Setting Questions 12:47 When Stakeholder Alignment Is Missing 20:54 Alignment That Drives Business Results 25:17 Creating Candor Across Hierarchy 30:58 Defining Success Before the Work Begins 32:45 Does It Hold Water? 37:15 Chip Shots Book Recommendation The Go-Giver by Bob Burg and John David Mann Connect with Brianna Sylver Website: https://www.sylverconsulting.com/ LinkedIn: https://www.linkedin.com/in/briannasylver/ Read the first chapter of Leading Through Free Fall : https://leadingthroughfreefall.com/chapter1 Connect with Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/ YouTube: https://www.youtube.com/@yourcustomeryoursuccesspodcast Gary is also a Schooley Mitchell Strategic Partner , helping businesses identify opportunities to reduce operating expenses while maintaining or improving service levels. Please Listen & Subscribe Audio is available on all major podcast platforms, and video is available on YouTube. If you enjoy the conversation, subscribe to Your Customer, Your Success and leave a review. Follow the show for more conversations about leadership, client relationships, operational discipline, and sustainable business growth. Want to be a guest on Your Customer, Your Success ? Connect with Gary through PodMatch: https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4 About Your Customer, Your Success Your Customer, Your Success is a leadership and business growth podcast built around a simple idea: client focus is not merely a service philosophy. It is a growth strategy. Hosted by Gary Marra, the show explores the intersection of customer experience, employee experience, leadership behavior, relationships, and operational discipline. Each episode features practical conversations with executives, entrepreneurs, advisors, and business leaders about building trust, strengthening client relationships, improving execution, and creating sustainable growth. About Gary Marra Gary Marra is a business advisor, customer experience leader, Schooley Mitchell Strategic Partner, and host of Your Customer, Your Success . Drawing on extensive experience in financial services, client management, operations, and cross-functional leadership, Gary brings a practical business lens to the relationship between client experience, trust, execution, and growth. #Leadership #BusinessStrategy #BusinessGrowth #Execution #StakeholderAlignment #Innovation #ChangeManagement #OrganizationalChange #CustomerExperience #PodMatch

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  Episode #67

  YOLO Gary Goes Solo: Building the Next Chapter

  Sep 9, 202620 min

  Summary In this solo episode of Your Customer, Your Success , Gary steps back to reflect on how the show has evolved, what he has learned from more than a year of conversations with entrepreneurs, executives, advisors, and operators, and how those lessons helped shape the next chapter of his own career. The show began with a strong focus on customer experience and customer success. Over time, the conversations expanded into entrepreneurship, leadership, relationships, operations, profitability, cash, and sustainable business growth. For Gary, those subjects are increasingly connected by one question: How do you build a business that gets stronger as it grows? Growth creates opportunity, but it also creates complexity. More customers, employees, vendors, contracts, systems, subscriptions, and recurring expenses mean more decisions that somebody needs to own. That leads to another question: What does your business pay for every month that somebody approves, but nobody truly owns? Gary explores why busy can become an expensive condition in business, how slow problems become normalized, and why outside expertise can create valuable leverage for owners and operators. He also shares why becoming a business owner with Schooley Mitchell made sense as his next chapter. Rather than abandoning nearly 30 years of experience in client relationships, operations, leadership, and vendor management, Gary saw an opportunity to put that experience to work in a business where client value can be clearly measured. This is not a departure from Your Customer, Your Success . It is where many of the conversations on the show have been leading. What You’ll Learn How Your Customer, Your Success has evolved from CX into a broader entrepreneurship and business growth conversation Why Gary believes strong owners do not try to become experts in everything How growth creates operational complexity and new ownership gaps The difference between approving an expense and truly owning the commercial decision behind it What Gary means by “silent overspend” Why slow problems can become normal inside an organization How outside expertise can create leverage for owners, CFOs, and operators Why cost reduction and indiscriminate cost cutting are very different business decisions How disciplined management of recurring expenses can create more options for a business Why Schooley Mitchell became a natural fit for Gary’s experience and entrepreneurial goals How the show and Gary’s business will continue evolving together Chapters Final timestamps to be added after the edited episode is locked. Introduction: Why It Was Time for Another YOLO Gary Goes Solo How Your Customer, Your Success Has Evolved What the Show Has Taught Gary About Business Ownership Growth Creates Opportunity and Complexity Who Actually Owns the Decision Behind the Invoice? Busy Is an Expensive Condition in Business Silent Overspend and the Problems That Slowly Become Normal Why Outside Expertise Creates Leverage Building Gary’s Next Chapter Why Schooley Mitchell Made Sense Cost Reduction vs. Cost Cutting Being “Awesome at Boring” Where Your Customer, Your Success Goes From Here The Question Every Business Owner Should Ask Connect with Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/ Schooley Mitchell of Weymouth: https://www.schooleymitchell.com/office/gmarra/ YouTube: https://www.youtube.com/@yourcustomeryoursuccesspodcast Please Listen & Subscribe Spotify: https://open.spotify.com/show/7pTZksMmQPwZJSeryfK5Xm Apple Podcasts: https://podcasts.apple.com/us/podcast/your-customer-your-success/id1783768227 YouTube: https://www.youtube.com/@yourcustomeryoursuccesspodcast Audio is available on all major podcast platforms. If you enjoy the episode, please subscribe and leave a review. Follow Your Customer, Your Success for more conversations about entrepreneurship, leadership, customer experience, relationship building, operational discipline, profitability, and sustainable business growth. Want to Be a Guest on Your Customer, Your Success? Send Gary a message on PodMatch: https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4 About Your Customer, Your Success Your Customer, Your Success is an entrepreneurial business podcast built around a simple idea: client focus is not merely a service philosophy. It is a growth strategy. Hosted by Gary Marra, the show sits at the intersection of customer experience, employee experience, leadership, entrepreneurship, relationship building, operational discipline, and financial performance. Each episode features practical conversations with entrepreneurs, executives, advisors, and business leaders about how stronger relationships, better leadership, and disciplined execution build trust, loyalty, referrals, retention, and sustainable business growth. About Gary Marra Gary Marra is a business owner, Cost Reduction Consultant with Schooley Mitchell of Weymouth, customer experience leader, and host of Your Customer, Your Success . Drawing on nearly 30 years of experience across financial services, client relationship management, operations, vendor management, and cross-functional leadership, Gary brings a practical operator’s perspective to business growth. Through Schooley Mitchell, Gary works with business owners and leaders to understand their operations, evaluate essential business expenses and vendor arrangements, and determine whether opportunities exist to improve value and protect margins without sacrificing service quality. His approach is grounded in the same principle behind Your Customer, Your Success : understand the business, build strong relationships, make better decisions, and create measurable value. #Entrepreneurship #BusinessOwnership #BusinessGrowth #Leadership #Profitability #OperationalDiscipline #CustomerExperience #CostReduction #SmallBusiness #SchooleyMitchell #YOLOGaryGoesSolo #podmatch

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  Episode #64

  Marriage, Identity, and the Empty Nest with Rick & Clancy Denton

  Aug 19, 202659 min

  In this episode of Your Customer, Your Success , Gary sits down with Rick and Clancy Denton, husband and wife of 26 years, co-hosts of The Loud Quiet podcast, and co-authors of The Loud Quiet: Love, Laughter, and Life in the Empty Nest . Rick also holds a special place in the history of the show: he was Gary’s very first guest! This time, the conversation is much more personal. It started with a question Clancy asked Rick as their youngest child was preparing to leave home: What happens to us when the “kid glue” is gone? That question became the starting point for a larger conversation about marriage, identity, parenting adult children, friendship, and the transition into the empty nest. Rick and Clancy explain why strong relationships cannot simply run on history or autopilot. When the schedules, sports, school activities, and constant responsibilities of raising children suddenly disappear, couples have to make an intentional choice about what comes next. They share how The Loud Quiet began as a kind of weekly therapy session, a reason to sit down together and talk honestly about what they were experiencing. Over time, they discovered that many other couples were wrestling with the same questions: Who am I now? Who are we as a couple? And what does parenting look like when your children are adults? Gary, Rick, and Clancy also explore the three phases they associate with the empty nest: grief, gratefulness, and growth. The sadness is real, but so is the freedom to rediscover interests, build new friendships, strengthen a marriage, and even reinvent parts of your personal or professional life. The conversation also turns to parenting adult children and the difficult shift from being the person who provides answers to becoming more of a coach or consultant. Rick and Clancy discuss why transparency matters, why adult children need room to make their own mistakes, and why sometimes the best parenting happens by asking questions rather than immediately offering solutions. And for the parent sitting in a suddenly quiet house after dropping off their last child? Their advice is simple: Feel it. But do not stay there. Relationships do not stay strong on autopilot. Identity can evolve without erasing what came before. And the empty nest can create room for connection, reinvention, and an entirely new stage of growth. If you are approaching the empty nest, already living it, parenting adult children, or simply thinking about how relationships change across different seasons of life, this conversation offers an honest, funny, and practical perspective on what comes next. What You’ll Learn Why Clancy’s question about losing the “kid glue” changed how she and Rick thought about their marriage Why intentionality becomes even more important when the structure of raising children disappears How The Loud Quiet podcast grew from a weekly conversation between Rick and Clancy into a community and book Why empty nesters often move through grief, gratefulness, and growth How to recognize the opportunities that come with a suddenly less crowded calendar Why saying “yes” helped Rick and Clancy move through the first year of the empty nest How simple date nights and intentional connection during the parenting years can strengthen a marriage later Why making new friends can become surprisingly difficult in midlife How the empty nest can create opportunities for personal and professional reinvention Why parenting adult children requires moving from parent to coach or consultant How transparency with children can create stronger communication as they become adults Why adult children sometimes need space to make mistakes without their parents immediately stepping in What Rick and Clancy want every new empty nester to understand about feeling the loss without getting stuck in it Chapters 00:00 Cold Open 01:14 Introduction 03:42 The question in the car that started everything 04:59 What Rick heard, and the two choices that followed 06:01 Cruise control, entropy, and why connection requires action 12:51 From weekly reset to podcast, book, and community 16:16 Grief, gratefulness, and growth: the three phases 22:05 Saying yes, and learning when to say no 25:02 Date night, done simply, and why it pays dividends later 29:36 From parent to coach to consultant: staying connected without hovering 37:25 The one thing to hear on the first quiet night 39:52 Does It Hold Water? 44:47 Chip Shots Books Recommendation The World Is Flat by Thomas L. Friedman The 5 Love Languages by Gary Chapman Connect with Rick & Clancy Denton Website: https://theloudquiet.com Podcast: The Loud Quiet Book: The Loud Quiet: Love, Laughter, and Life in the Empty Nest Information about the podcast, book, speaking, and book bonuses is available at TheLoudQuiet.com as well as great free bonuses when you buy the book! You get three free bonuses: Empty Nest Bingo Card Video series: Empty Nesting - Living The First Month Live webinar in September Connect with Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/ Schooley Mitchell: https://www.schooleymitchell.com/gmarra Email: gary.marra@schooleymitchell.com YouTube: https://www.youtube.com/@yourcustomeryoursuccesspodcast Please Listen & Subscribe Don't forget to subscribe and leave a review if you enjoyed the episode! Follow Your Customer, Your Success for more insights on leadership, business growth, and client-centric strategy. Want to be a guest on Your Customer, Your Success? Send Gary Marra a message on PodMatch here: https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4 ABOUT YOUR CUSTOMER, YOUR SUCCESS Your Customer, Your Success is a leadership and business growth podcast built on the idea that client focus is not just a service philosophy, it is a growth strategy. Hosted by Gary Marra, the show sits at the intersection of entrepreneurship, leadership behavior, customer experience, and operational discipline. Each episode features practical conversations with founders, executives, and advisors on how better decisions and better relationships drive trust, retention, and sustainable growth. YCYS is now heard in 70 countries! ABOUT GARY MARRA Gary Marra is a Schooley Mitchell Franchise Owner, business advisor, and host of Your Customer, Your Success. Drawing on deep experience in financial services, client management, operations, and cross-functional leadership, Gary helps business owners think more clearly about how service, trust, and execution shape growth. His perspective combines entrepreneurial strategy with practical operating discipline, making the show especially relevant for founders, operators, and leaders responsible for long-term client relationships. #Entrepreneurship #Leadership #BusinessGrowth #SMBGrowth #EmptyNest #CareerReinvention #FoundersJourney #ClientCentric #OperationalDiscipline #Podcast #PodMatch

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  Episode #63

  Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats

  Aug 12, 202639 min

  Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats In this episode of Your Customer, Your Success , Gary sits down with Jennifer Staats, owner of Staats Solutions and Chief of Staff at Sure Send CRM and ez Home Search. Jennifer has built her career inside the operations of real estate firms, mortgage teams, and service businesses, helping owners turn the systems in their heads into processes their teams can follow. The conversation opens on one of the most common barriers to small business growth: the founder becoming the bottleneck. Jennifer explains why the habits that work for a solopreneur stop working as the company adds employees, clients, and complexity. Growth requires the owner to evolve alongside the business. Jennifer’s strongest proof point comes from her own company. Before accepting a full-time Chief of Staff role, she had to redesign Staats Solutions so it could operate with only a few hours of her attention each week. She documented responsibilities, promoted team members into focused leadership roles, and transferred ownership of business development, marketing, and client relationships. Within 90 days, the team had taken the company to a waitlist. From there, Jennifer walks Gary through the role technology should play in a growing business. Her view is straightforward: the best CRM is the one the team will actually use. When client information remains inside the founder’s phone, inbox, or memory, the business cannot scale. A useful CRM creates visibility across sales, service, billing, follow-up, and the customer journey without turning leadership into micromanagement. Jennifer also explains how she leads through concise, highly focused meetings. Her leadership team uses segmented 15- to 30-minute conversations to make decisions rather than repeat information everyone should already know. She connects that discipline to respect for employee time, client time, and the operating capacity of the business. The conversation closes on the personal discipline behind operational leadership. Jennifer discusses learning to give herself more grace, deciding what genuinely needs to happen today, and looking at her own behavior before assuming an employee or system is the problem. She also shares an early leadership failure that continues to influence how she shows up for her team. This episode reinforces a core principle of the show: Systems create clarity. Ownership creates capacity. Letting go makes growth possible. If you are a founder, operator, franchisee, or business leader trying to grow without remaining at the center of every task and decision, this conversation will sharpen how you think about delegation, operating rhythm, technology, and leadership accountability. What You’ll Learn Why founders often become the bottleneck as their businesses grow How the owner’s role must evolve as the company adds employees What a productive daily operating rhythm looks like How Jennifer prepared Staats Solutions to operate without her daily involvement Why focused team members can outperform a founder who is wearing every hat Why the best CRM is the one employees will consistently use How shared client information improves leadership and service decisions Why information stored inside the founder’s phone cannot support scale How short, focused meetings protect employee and client time Why leaders should examine their training and behavior before blaming an employee How Jennifer decides what genuinely needs to be completed today Why learning to let go is a leadership discipline, not simply a delegation tactic Chapters 00:00 Cold Open 00:12 Introduction 01:28 Owning a business while taking on a full-time Chief of Staff role 02:12 The most common operational mistake when growing past five or ten people 03:20 What a strong daily operating rhythm looks like 06:32 How Jennifer built Staats Solutions to operate without her 09:02 What most businesses get wrong about the role of a CRM 12:48 Building a CRM that can work across service industries 13:44 Why new real estate agents struggle and how better systems can help 17:06 What leaders overlook in client tracking and management visibility 18:48 Leading a company without managing every daily activity 21:05 Building a culture of focused, efficient meetings 23:47 What balancing ownership and a full-time role taught Jennifer about priorities 25:42 What leaders should do when the operating rhythm feels wrong 27:40 Why outside coaching and support can still matter 29:07 Does It Hold Water? 31:50 Chip Shots Book Recommendation Traction Jennifer has read the book three times and applied its lessons from two different perspectives: first as the visionary and owner of her business, and later as an operator and integrator. Connect with Jennifer Staats Sure Send CRM: https://sure.ai LinkedIn: https://www.linkedin.com/in/jennifernstaats/ Instagram: Jennifer the Realtor Connect with Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/ Website: https://www.schooleymitchell.com/gmarra YouTube: https://www.youtube.com/@yourcustomeryoursuccesspodcast Listen & Subscribe Subscribe and leave a review if you enjoyed the episode. Follow Your Customer, Your Success for more conversations on customer experience, leadership, and business growth. Want to be a guest on Your Customer, Your Success ? Send Gary Marra a message on PodMatch: https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4 About Your Customer, Your Success Your Customer, Your Success is a leadership and business growth podcast built on the idea that client focus is not just a service philosophy, it is a growth strategy. Hosted by Gary Marra, the show sits at the intersection of customer experience, employee experience, leadership behavior, and operational discipline. With listeners in more than 70 countries, each episode features practical conversations with executives, advisors, and business leaders on how better experiences drive loyalty, trust, retention, and sustainable business growth. About Gary Marra Gary Marra is a Schooley Mitchell Franchise Owner, business advisor, customer experience leader, and host of Your Customer, Your Success . Drawing on more than 25 years in financial services, client management, operations, and cross-functional leadership, Gary helps business leaders think more clearly about how service, trust, and execution shape growth. Through his Schooley Mitchell practice, he works with small and mid-sized businesses on vendor-neutral, performance-based expense optimization across telecom, wireless, merchant services, small package shipping, and waste removal. His perspective combines client-centric strategy with practical operator discipline, making the show especially relevant for founders, operators, fractional executives, and business leaders responsible for long-term growth and margin. #Leadership #BusinessGrowth #SMBGrowth #FounderLeadership #Delegation #CRM #CustomerExperience #OperationalDiscipline #SmallBusiness #Podcast

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