YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE

✨ Welcome to YourCXC—Your Customer Experience Consultant! ✨My name is Gareth Cummings, Your Customer Experience Consultant. I help businesses of all sizes design and deliver exceptional Customer Experience whilst maintaining a human connection.The show provides businesses and individuals with:✅ Practical tips and strategies you can apply today.💡 Fresh insights and trends shaping the future of CX.📚 Real-world opinions and case studies to inspire innovation.❓ Answers to your burning customer experience questions—because your voice drives the conversation!

YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE is a business podcast hosted by YourCXC, with 21 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

YourCXC hosts YOURCXC: BRINGING THE HUMAN BACK IN CUSTOMER EXPERIENCE, a business show with 21 episodes published.

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  Episode #21

  6 MONTH COMPANY UPDATE | YOUR CUSTOMER EXPERIENCE CONSULTANT

  Jun 4, 202529 minS0

  <p>Welcome to the 6-Month Company Update!In this video, I’m sharing the full journey of building YourCXC over the past six months — with a special focus on company formation, the challenges, and how I am helping clients improve customer experience across their organisations.Here’s what you’ll learn:🔹 How the business idea for YourCXC came to life🔹 What it took to legally set up the company in the UAE — trade license, taxes & banking🔹 Early marketing efforts and what actually worked🔹 Real stories from client meetings — including common CX gaps we’re solving🔹 What clients are asking for, and how I am adapting to meet...

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  Episode #20

  CUSTOMER EXPECTATIONS: WHAT BIG BUSINESSES DON'T TELL YOU | YOUR CUSTOMER EXPERIENCE CONSULTANT

  May 28, 202511 minS0

  <p>In this video, I uncover the truth behind rising customer expectations and why many big businesses are struggling to keep up. From digital transformation and siloed systems to outdated customer journey strategies, I break down the key reasons behind the disconnect — and what you can do to deliver a better Customer Experience.👉 If you’re a business owner, CX lead, or just passionate about improving your customer journey, this is a must-watch.👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP📌 What You’ll L...

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  Episode #19

  AUGMENTED REALITY - VIRTUAL TRY-ONS AND PERSONALISATION | YOUR CUSTOMER EXPERIENCE CONSULTANT

  May 21, 20255 minS0

  <p>In this video, I explore how Augmented Reality (AR) is revolutionising the retail industry by transforming the customer journey and enhancing customer experience. Discover how AR can help your business increase customer satisfaction, boost sales, and create personalised shopping experiences.</p><p><br></p><p>🚀 In This Video, I Cover:</p><p>✅ How AR is transforming the shopping experience with virtual try-ons</p><p>✅ Real-world examples of brands using AR to boost engagement</p><p>✅ The power of AR personalisation and tailored product recommendations</p><p>✅ The future of AR in retail and beyond</p><p><br></p><p>👀 Check out all...

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  Episode #18

  🚀 CUSTOMER EXPERIENCE HACKS FOR EARLY-STAGE STARTUPS | YOUR CUSTOMER EXPERIENCE CONSULTANT

  May 14, 20256 minS0

  <p>First impressions can make or break your startup — and that’s where customer experience comes in. In this video, I share practical CX strategies that help early-stage businesses build loyalty, boost engagement, and turn new customers into lifelong advocates.</p><p><br /></p><p>From personalising the customer journey to handling complaints with confidence, these hacks are designed to help you stand out in a crowded market — even on a startup budget.</p><p><br /></p><p>💡 Learn how to:</p><p>✅ Build a strong digital first impression</p><p>✅ Personalise onboarding experiences</p><p>✅ Use feedback to drive growth</p><p>✅...

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  Episode #17

  US TARIFFS: A CX PERSPECTIVE – HOW RISING COSTS IMPACT CX | YOUR CUSTOMER EXPERIENCE CONSULTANT

  May 7, 20257 minS0

  <p>From your morning coffee to your next tech upgrade, US tariffs are quietly reshaping how—and what—we buy. But what does this mean for the Customer Experience?</p><p><br></p><p>In this video, I break down how tariffs impact the Customer Journey—from rising prices to disrupted product availability—and explore how businesses can adapt with strategies that protect customer trust.</p><p>✅ What are tariffs, and why do they matter?</p><p>✅ How do they affect your day-to-day experiences as a consumer?</p><p>✅ What can businesses do to maintain brand loyalty and CX excellence in a tariff-dr...

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