SEAA | Southeast Acquirers Association

Welcome to the Southeast Acquirers Association Podcast, where industry leaders and payment professionals come together to explore the dynamic world of acquiring. Join us as we dive into the latest trends, innovations, and challenges shaping the payments landscape.In each episode, we bring you insightful interviews with thought leaders and experts who share their experiences, strategies, and expertise in navigating the ever-evolving payments industry. Whether you're a seasoned professional or just entering the field, our podcast offers valuable insights to help you stay ahead in this rapidly changing landscape. From discussions on emerging payment methods to deep dives into risk management and compliance, we cover a wide range of topics to keep you informed and inspired.

SEAA | Southeast Acquirers Association is a business podcast hosted by Bill Glass, with 32 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Bill Glass hosts SEAA | Southeast Acquirers Association, a business show with 32 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #28

  No Paychecks, No Plan B: The VizyPay Growth Story

  Aug 19, 202633 min

  In this episode, SEAA 's Bill Glass sits down with Frank Pagano , Co-Founder of VizyPay to unpack the unlikely story behind the company's growth, from Frank stumbling into payments around age 40 to realizing just six months in that the business was already roughly a year ahead of plan. Frank gets into the parts of entrepreneurship that don't make the highlight reel: going without paychecks, grinding 12-hour days, questioning whether the whole thing was going to work, and ultimately building a company around three core principles: culture, transparency, and being a voice for small business. They also dig into what's broken in the traditional ISO model, why rural and small-town merchants can get overlooked, VizyPay's approach to merchant service and agent support, and why the biggest split or flashiest bonus doesn't necessarily make an ISO the best place to build your portfolio. If you're in payments, building an agent portfolio, or just appreciate a good entrepreneurial story about betting on yourself, this one is worth a listen.

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  Episode #27

  The Healthcare Payments Revolution with Jason Noto, Payments attorney at Polsinelli

  Aug 12, 202644 min

  In this episode, Bill Glass with the SEAA sits down with Jason Noto , payments attorney at Polsinelli , to discuss the rapidly evolving intersection of healthcare, payments, technology, and regulation. They explore healthcare consolidation, PCI and HIPAA compliance, PayFac and ISV models, patient financing, and the growing importance of specialized payments expertise. The conversation also looks ahead at how real-time payments, stablecoins, digital assets, and AI could reshape healthcare payments, fraud prevention, and the patient experience. A practical conversation about where healthcare payments are headed and what providers, software companies, and payment professionals need to be thinking about now.

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  Episode #26

  Payments NGnair: Your Biggest Competitor Isn't Another ISO, It's Inefficiency!

  Aug 5, 202635 min

  In this episode of the SEAA Podcast, Bill Glass sits down with Brandon Lee , founder of Payments NGnair , to discuss how the payments industry is evolving and why technology is becoming the key differentiator for ISOs, acquirers, and payment providers. Brandon shares his journey from enterprise technology into payments and explains how outdated infrastructure, disconnected systems, and manual processes are creating unnecessary costs for organizations. Rather than viewing shrinking margins as strictly a pricing issue, he argues that improving operational efficiency through automation and modern technology is the biggest opportunity for long-term growth and profitability. The conversation also explores the growing role of compliance and artificial intelligence in the payments ecosystem. Brandon explains how embedding compliance into everyday workflows can reduce risk while improving transparency and scalability, and how AI has the potential to streamline operations, enhance risk management, and empower teams to work more efficiently. Bill and Brandon conclude by emphasizing the importance of industry collaboration, education, and networking through organizations like SEAA, encouraging payments professionals to continually invest in learning as the industry rapidly evolves.

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  Episode #25

  PayCompass CEO Justin Volarath on Leadership, Culture & the Future of Payments

  Jul 29, 202635 min

  In this episode, Bill Glass sits down with Justin Volarath , Founder and CEO of PayCompass , to discuss how he built one of the fastest-growing ISO organizations by challenging traditional payment industry thinking. Justin shares his unlikely journey into merchant services, explains why an agent-first philosophy has fueled PayCompass' rapid growth, and offers practical advice on leadership, recruiting, technology, and scaling a successful payments business. The conversation dives into what separates companies that simply grow from those that build lasting cultures, why empowering sales agents creates better outcomes for everyone, and how AI, embedded payments, and ISV partnerships are reshaping the future of merchant services. Throughout the discussion, both Bill and Justin emphasize that while technology will continue to evolve, trust, relationships, and exceptional service remain the industry's greatest competitive advantages. Three Biggest Takeaways 1. Culture Drives Growth PayCompass' rapid expansion wasn't driven by technology alone—it was built by consistently making decisions that prioritize agents' success and hiring people who genuinely care about serving others. 2. Technology Should Empower, Not Replace From custom-built internal platforms to AI-assisted support, technology works best when it removes friction and helps people perform at a higher level rather than replacing human expertise and relationships. 3. The Future Belongs to Trusted Advisors As embedded payments, ISVs, and AI continue to reshape the industry, successful payment professionals will differentiate themselves through consultative selling, strategic partnerships, and delivering long-term value—not simply processing transactions.

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  Episode #24

  Can AI transform payments without sacrificing trust, compliance, or human judgment?

  Jul 22, 202650 min

  In this episode of the SEAA Podcast, host Bill Glass sits down with Leo Patching , founder of Kompliant (now part of LegitScript), and Tom Lineen , President of WestTown Payments to explore one of the most important shifts happening in financial services today: the evolution of AI-powered underwriting, merchant risk, and compliance. Together, they break down what agentic AI actually means in regulated payment environments, why "human-in-the-loop" decision-making remains essential, and how banks, ISOs, PayFacs, and fintechs can leverage AI to improve operational efficiency without creating unnecessary regulatory risk. The conversation dives into the industry's transition from traditional point-in-time underwriting to continuous merchant intelligence, discussing how organizations can better detect fraud, automate onboarding, strengthen ongoing monitoring, and build compliance programs that scale. The episode also explores why explainability, auditability, and defensible decision-making will become the defining characteristics of next-generation payment platforms and why simply deploying AI isn't enough.

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